Senior ServiceNow BA Process Optimisation Lead (Hybrid)

Advance Thinking is seeking an experienced ServiceNow Specialist (BA / Process) to join a newly formed team for a major utilities client in Melbourne. The role begins as a 5 month contract with a pathway to permanent employment, acting as the bridge between business stakeholders, process owners and technical developers.

You will lead requirements definition, manage platform demand, and drive continuous process improvement across ITSM, ITOM, HRSD, and IRM, balancing analysis, governance, and