Cloud Support Specialist - Remote / Telecommute

We are looking for Cloud Support Specialist - Remote / Telecommute for our client in Rahway, NJ/ WestPoint, PA.

Job Title: Cloud Support Specialist - Remote / Telecommute

Job Location: Rahway, NJ/ WestPoint, PA

Job Type: Contract

Job Overview:

Pay Range: $35.00hr - $40.00hr

Requirement/Must Have:

• Bachelor s or Master s degree in Computer Science, Information Technology, Engineering, or a related field.
• 2+ years of experience in cloud support or IT operations with AWS and Azure.
• Strong understanding of ITSM processes and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring and alerting tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic to intermediate shell scripting skills for automation.
• Solid knowledge of AWS and Azure services and cloud operations.
• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.

Responsibilities:

• Provide L2/L3 support for AWS and Azure cloud environments, ensuring high availability and performance.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor cloud infrastructure health using Dynatrace and BigPanda, proactively identifying issues.
• Troubleshoot cloud resource issues, networking problems, and service disruptions.
• Collaborate with cloud engineering teams to escalate complex issues and coordinate fixes.
• Document known issues, troubleshooting guides, and operational procedures in Confluence.
• Track support activities in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and automation using shell scripts and basic IaC tools.
• Ensure compliance with industry regulations (GxP, HIPAA) in cloud operations.
• Participate in on-call rotations and incident response activities.

Nice to Have:

• ITIL certification.
• Basic understanding of IaC tools such as Terraform or CloudFormation.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation.

Skills:

• AWS.
• Azure.
• ServiceNow.
• Dynatrace.
• BigPanda.
• JIRA.
• Confluence.
• Shell Scripting.
• ITSM.
• ITIL.
• GxP.
• HIPAA.
• Terraform.
• CloudFormation.
• GenAI.
• Gemini.

Qualification And Education:

• Bachelor s or Master s degree in Computer Science, Information Technology, Engineering, or a related field.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities