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Support Analyst

IO AssociatesNorth Hykeham, Lincolnshire🇬🇧United KingdomPosted 5 Aug 2026

Why This Role Stands Out

This hybrid Support Analyst role offers a fantastic opportunity to grow your IT problem-solving skills within a reputable healthcare software provider, with excellent benefits and a competitive salary of £27,500. You'll thrive here if you excel at customer service and enjoy troubleshooting, making a real impact on user experience. Don't miss out on this chance to advance your career – apply today!

Quick Overview

Salary
£27.5k/yr
Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

Support Analyst
Lincoln (Hybrid) | Minimum 2 Days in the Office Per Week
£27,500 per annum + Excellent Benefits

Our client is a leading software provider within the healthcare sector, known for delivering innovative solutions and exceptional customer support. Due to continued growth, they are looking for a Support Analyst to join their expanding team.

Key Responsibilities
  • Provide customer support via phone and email.
  • Troubleshoot and resolve application issues.
  • Manage support tickets and meet SLAs.
  • Perform SQL updates and generate reports.
  • Work closely with internal teams to deliver excellent customer service.
Skills & Experience
  • Strong IT and problem-solving skills.
  • Excellent communication and customer service.
  • Ability to manage multiple priorities.
  • SQL or application support experience is desirable.
What's on Offer
  • Hybrid working.
  • Ongoing training and career development.
  • 22 days holiday + bank holidays (rising with service).
  • Birthday leave and volunteering day.
  • Private healthcare, pension, WFH allowance, and wellbeing benefits.

If you're passionate about IT support and delivering outstanding customer service, we'd love to hear from you. Apply now!

Skills

SQL

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