Digital Retention Specialist

Job Title: Digital Retention Specialist
Location: Westminster, CO 80021 Onsite
Employment Type: 6+ Month W2 Contract to Hire
Work Authorization: No C2C or Sponsorship

Overview
Talent Groups is seeking a Digital Retention Specialist to support customer retention, satisfaction, and renewal efforts for a leading enterprise software company.

The ideal candidate has 5+ years of customer service, retention, or sales experience, strong communication and problem-solving skills, and a customer-focused mindset.

Fluent Spanish is required. Candidates must be able to speak, read, and write Spanish professionally. Portuguese is a plus.

Key Responsibilities

• Proactively engage customers to identify concerns, adoption barriers, and renewal risks.
• Resolve customer issues independently and deliver an exceptional customer experience.
• Negotiate with customers to address pain points and improve retention.
• Document customer interactions and activities in Salesforce.
• Analyze customer data to identify retention trends and opportunities.
• Partner with Sales and Support teams on escalations and customer needs.
• Create and deliver content that supports customer adoption and engagement.
• Quickly learn and navigate multiple business systems and processes.

Qualifications

• 5+ years of experience in customer service, customer retention, customer success, or sales.
• Fluent Spanish required: speak, read, and write.
• Strong written and verbal communication skills.
• Excellent active listening, empathy, and problem-solving skills.
• Strong negotiation and time management abilities.
• Customer-focused and solution-oriented mindset.
• Salesforce experience required.
• Associate's degree or equivalent experience.

Additional Requirements

• Portuguese proficiency preferred.

Talent Groups is an equal opportunity employer. Qualified applicants will be contacted for next steps.