MS Teams Ribbon SBC Engineer

Job: MS Teams Ribbon SBC Engineer

REMOTE - Plano, TX

Duration: 12 Months contract

Job Description

Long term contract opportunity with a leading Communications company.

Design Optimization:

o Optimize the design of Unified Communications.

Technical Meetings:

o Participate in customer-led technical meetings, as required.

Consultation Services:

o Provide expert advice on technical, risk, and logistical considerations for change management activities in coordination with the Program Management Office (PMO).

Communication and Coordination:

o Collaborate with the PMO, Customer Single Point of Contact (SPOC), and relevant support organizations to document and communicate activities.

Microsoft Teams Specific Activities:

o Consultation;

o Roadmap planning/execution;

o Performance evaluation;

o Integration of platform supported third party applications;

o Architecture/design, build, migration and troubleshooting assistance;

o Complex moves, adds, changes, deletes (MACDs);

o Bulk configurations;

o Site adds/moves;

o Technology platform changes;

o Custom reporting;

o Training; and/or Coordination of and/or technical assistance for Customer Project Deliverables.

Complex Configuration Changes

o Provide configuration services both complex and MAC as directed and needed by Customer

Troubleshooting Support:

o Assist in troubleshooting incidents in collaboration with the Customer and Service Desk(s) and NOC(s).

Optimization Recommendations:

o Provide recommendations based on performance reports or customer-provided data.

Knowledge Management:

o Contribute to knowledge bases.

Testing Activities:

o Lead functional failover testing.

Project and Change Management:

o Offer environment-specific consultation for additional projects and support in problem and change management activities.

o Recommend bug fixes when applicable.