Customer Service Specialist - Outbound (onsite role)

Customer Service Specialist - Outbound | Newtownards, United Kingdom | On-site | £26,436.80 We're hiring on behalf of a global leader in customer experience management, known for its expertise in human interaction and extensive reach across diverse markets. This organisation partners with prominent brands worldwide to deliver exceptional customer service. The Role • Make outbound calls to encourage rebooking of blood donation appointments. • Provide accurate information and support to individuals regarding their appointments. • Deliver a compassionate and empathetic customer experience. • Maintain detailed and clear records of customer interactions. • Adhere to company policies and update knowledge on procedures. What You'll Need • A passion for helping others and delivering excellent customer service. • The ability to handle customer inquiries with patience and empathy. • Strong communication and listening skills. • A desire to understand and address customer needs effectively. • Self-motivated with a positive and proactive attitude. What's On Offer • Competitive salary of £26,436.80 per annum. • Comprehensive training provided. • Access to employee benefits including discounts, wellbeing resources, and GP services. • Opportunities for career advancement within a large, international company. Apply via Haystack today!