Learning and Performance Support Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking a Learning and Performance Support Analyst in Minneapolis, MN.

Summary:
The Learning and Performance Support Analyst is responsible for ensuring the seamless delivery and management of digital learning experiences through effective administration of the Learning Management System (LMS) and Learning Experience Platform (LXP). This role supports the learning ecosystem by testing and uploading courses, building curricula, managing assignments, and maintaining data integrity. The Analyst plays a key role in operational excellence, learner experience, and alignment with organizational learning strategies. Success in this role requires attention to detail, technical proficiency, and a collaborative mindset.

Key Responsibilities:
Course & Content Management:
* Test and troubleshoot eLearning modules and digital content to ensure functionality and compatibility across platforms
* Upload and configure learning content in the LMS, ensuring accurate metadata, version control, and learner accessibility

Curriculum & Assignment Administration:
* Build and maintain structured learning paths, curricula, journeys and channels aligned with business needs and learning objectives
* Create and manage course assignments and assignment groups to support compliance and development initiatives

Stakeholder Collaboration:
* Partner with learning consultants, instructional designers, facilitators, and program managers to ensure timely and accurate deployment of learning programs
* Provide guidance and support to end users and stakeholders on LMS and LXP functionality and best practices in order to meet program and business needs

Continuous Improvement:
* Identify opportunities to streamline processes and improve the learner experience through automation and innovation
* Identify issues or enhancement opportunities in the learning platforms and communicate through appropriate channels

REQUIREMENTS:
* 3+ years with the specific technical skills
* Ability to manage multiple priorities and meet deadlines in a fast-paced environment
* Cornerstone OnDemand
* Excellent attention to detail and organizational skills
* Experience managing content, curricula, and users within Cornerstone OnDemand Learning Management System including course and curriculum configuration, learning object uploads, metadata, and version control
* Experience managing organizational units (OU) and groups, including static and dynamic groups, CSV uploads, exclusions, and group criteria edits
* Experience working in a corporate or enterprise learning environment
* Familiarity with SCORM content uploads, xAPI, and other eLearning standards
* Hands-on experience with end-to-end content and interoperability testing across environments (staging/pilot and sandbox), validating launch behavior, scoring, completion processing, and transcript updates
* Proficiency reviewing enhanced reports within an LMS (e.g., Standard Reports and Reporting 2.0), with the data literacy to interpret transcript, assignment, and curriculum data accurately
* Strong communication, consultation, and collaboration abilities
* Strong technical troubleshooting and problem-solving skills

Nice To Have:
* Data integrity and audit-conscious handling of compliance-related learning data
* Experience building and managing content within a Learning Experience Platform (LXP), such as Cornerstone EdCast, including Smart Cards, Pathways, Learning Journeys, and Channels
* Experience with ServiceNow or other similar ticketing system
* Familiarity with LXP permissions, governance, and content synchronization between an LMS and LXP
* Proficiency in Microsoft Excel (pivot tables, data validation) and LMS reporting tools

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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