IT Support Engineer

Job Title: IT Support Engineer Location: Coleraine Contract: Permanent, full-time Work Pattern: Monday-Friday, standard operational hours We're working with a growing organisation in the manufacturing space- this is an exciting opportunity to work within a fast paced environment. The Role We're working with an organisation in the retail environment on an exciting opportunity for a 1st/2nd Line IT Support professional to join their internal IT team. This is a hands-on role supporting colleagues across the business, providing day-to-day technical support while also getting involved in wider IT improvements and projects. It's ideal for someone who enjoys troubleshooting, working directly with users and developing their technical skillset in a fast-paced environment. What You'll be Doing Provide 1st line ICT support across the business, troubleshooting hardware, software and user issues. Work closely with the ICT team and other departments to identify and implement improvements in ICT support and communication. Maintain and troubleshoot PCs, printers, peripherals and other IT equipment. Support the implementation of new software, workflows and IT processes, including user training. Contribute to ICT projects, documentation and continuous improvement across the organisation About You Previous experience in a 1st or 2nd line IT support / service desk role. Strong technical troubleshooting and problem-solving skills. Good knowledge of Windows, Microsoft 365, Active Directory/Entra ID and basic networking. Confident supporting both technical and non-technical users. Excellent communication and customer service skills, with a strong focus on resolving issues efficiently. Able to prioritise workloads and manage multiple support requests in a fast-paced environment. Why choose VANRATH? Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals. For further information on this role, or any other IT job in Northern Ireland, apply via the link or contact for a confidential chat today.

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