Salesforce Administrator/Business Analyst

We're looking for a Salesforce Administrator / Business Analyst to support a highly integrated Salesforce environment and help drive continuous improvements across business processes, system configuration, and user experience. This role blends hands-on Salesforce administration with business analysis, making it a great fit for someone who enjoys partnering with stakeholders, solving problems, and supporting scalable solutions in a regulated environment.
Responsibilities

• Administer and configure Salesforce, including objects, fields, page layouts, validation rules, flows, approvals, reports, and dashboards.
• Support Sales Cloud, Service Cloud, and Health Cloud operations, with additional exposure to TrackWise Digital considered valuable.
• Manage user access, profiles, permission sets, roles, and security settings to support proper system control.
• Provide Tier 2 support for Salesforce incidents, service requests, and defects.
• Assist with sandbox management, release activities, and controlled deployments.
• Gather, document, and validate business requirements in collaboration with stakeholders.
• Lead process mapping and future-state design discussions to translate business needs into system solutions.
• Create functional documentation and maintain alignment between requirements, configuration, and testing.
• Support test planning, system testing, user acceptance testing, defect triage, retesting, and sign-off.
• Work within SDLC, validation, and change control processes to support compliant delivery.
• Investigate integration issues and help drive root cause analysis and corrective actions with technical teams.
• Support data quality efforts, including data corrections and controlled data loads.
• Partner with integration, engineering, and vendor teams to resolve issues and improve system performance.

Skills

• 3-4+ years of Salesforce Administration experience.
• Direct hands-on experience with Salesforce Health Cloud.
• Experience supporting Sales Cloud and Service Cloud environments.
• Strong understanding of enterprise Salesforce administration and business analysis practices.
• Experience working with highly integrated and validated business processes.
• Ability to document requirements clearly and maintain traceability through testing and deployment.
• Strong communication skills with the ability to work effectively across technical and business teams.
• Detail-oriented approach with a strong commitment to accuracy, reliability, and documentation.
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.

Preferred Skills

• Experience with TrackWise Digital.
• Background in medical device, life sciences, pharmaceutical, or other regulated industries.
• Familiarity with ERP integrations, such as Oracle.
• Experience supporting sandbox refreshes, release coordination, and deployment activities.
• Comfort working in environments that value process discipline, validation, and change control.

Horizontal is committed to fostering an inclusive, respectful, and welcoming environment where diverse perspectives are valued and everyone has the opportunity to contribute and thrive. We encourage qualified candidates from all backgrounds to apply and be part of a team that values equity, collaboration, and continuous improvement.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.