Desktop Support Analyst

Requirements:

• Bachelor of Science in Computer Science, Information Systems, or a related field.
• Minimum of two years of professional experience in technical support.
• Solid foundational knowledge of the software development lifecycle.
• Possession of a valid Driver''s License and up to date vehicle insurance.
• Ability to travel between several office locations
• In-office presence at least four days per week. This may vary depending on projects.
• 2 years paid experience in using Active Directory administrator. Creating, deleting, setting access permissions, OU''s, objects, account management, security, GPO''s, login scripts, DNS, DHCP, etc.
• Must have at least 2 years paid experience using PC imaging software and writing written procedures.

Specifically using:

• Norton Ghost
• Clonezilla
• FoG

Must have at least 1 year paid experience in the following:

• Deploying VMs specifically in HyperV
• Troubleshooting mobile devices specifically but not limited to
• Zebra Mobile tablets
• Dell Rugged Mobile Tablets
• Microsoft Surface Laptops
• Microsoft Surface Pro
• Troubleshooting Konica Minolta MFPs and YSoft
• Deploying Shared printers
• Deploying YSoft into Konica Minolta MFPs
• Registering new users into YSoft

Experience with ServiceNow specifically but not limited to:

• Asset Management
• Incident/Ticket Management
•  Dashboard creation
• Creating reports
• Experience the City of LA''s IT hardware salvaging process
• Experience troubleshooting and installing off-the-shelf software specifically but not limited to:
• HyperV
• Bluebeam
• Adobe Professional
• Office Suite 2019, 2024
• Google Suite
• Workday
• Norton Ghost, Clonezilla, FoG
• Experience with SentinelOne
• Deploying SentinelOne through GPO and manually through Powershell
• Uninstalling and removing residuals
• Troubleshooting SentinelOne connection issues
• Experience with Zscaler, machine tunneling, revoking and limiting access.
• Exporting GMail emails and Drive information and converting the information to PDF file.