Teamcenter Support Engineer

Summary:

• This resource will work on new users onboarding to Teamcenter/NX, user support for Teamcenter and NX L2/L1 issues and creating documentation for various TC/NX needs.

Job Responsibilities:

• Act as first point of contact for problem resolution and resolve key systemic production issues.
• Support daily Teamcenter/NX user issues and coordinate with Team in resolving the issues.
• New users onboarding to Teamcenter and NX. Support end users in installing Teamcenter and NX.
• Support various user issues like TC client setup, connection issues, workflow issues, data and process lock issues, TC-NX integration issues, import/export issues.
• Support Data transfer (Part, BOM and files) issues with third party applications integrated with Teamcenter.
• Unit testing, system integration and UAT testing.
• Create Teamcenter user training material. Document FAQs for repetitive user issues.
• Document test cases for system integration testing and UAT.
• Work on TC-NX integration issues.

Skills:

• 6 years direct experience with Teamcenter Configurations and supporting Teamcenter L1/L2/L3 issues. and Teamcenter configurations and customizations on both server and client sides using BMIDE, ITK, C++, JAVA and SOA.
• Expertise in latest active Workspace versions configurations.
• Teamcenter configuration expertise for BMIDE, TC-NX integrations, Active Workspace. Expertise in Workflows, Classification administration, project and Access Manager is must.
• Daily User and admin support of TC and NX issues.
• Documentation experience to create test case documents and User training manuals is must.
• Multi CAD admin and support experience is a plus.
• Support users in the APAC region as required.
• Knowledge on source control system like GitHub, Mercurial etc.
• Good analytical skills with expertise in overall Teamcenter product to solve Teamcenter end user issues.
• Should have strong teamwork skills and able to work in open team environment.

Education/Experience:

• Associate's degree in computer related field required. Bachelor's degree in computer science preferred.

Must-Have Skills:

• Expertise in latest active workspace configurations, and in Workflows, Classification administration, project and Access Manager is must.
• 6 years direct experience with Teamcenter Configurations and supporting Teamcenter L1/L2/L3 issues. Teamcenter configurations and customizations on both server and client sides using BMIDE, ITK, C++, JAVA and SOA.
• Expertise on project-based access, Knowledge on source control system like GitHub, Mercurial etc.

Nice-to-have Skills:

• Canada NX experience
• Teamcenter development of customizations experience
• Teamcenter integrations and other applications

Types of Interviews: 1st is more of a screening interview with tech questions; 2nd round with another team members

Interview Duration: 30-40 minutes