Cloud Devops Engineer

About Infosys

Infosys is a global leader in digital services and consulting, helping clients in more than 56 countries navigate digital transformation with AI powered solutions. We champion a culture rooted in inclusion, continuous learning, and impact at scale.

Location: Sydney Salary: AUD 150,742-171,215 Annual Gross.

Role Overview

We seek a highly skilled AWS Engineer - L3 Support to act as the top tier escalation point for cloud infrastructure issues, lead complex troubleshooting and drive continuous improvement across AWS operations. The role requires deep technical knowledge of AWS services, strong problem solving skills, and the ability to mentor junior engineers while collaborating across teams.

Key Responsibilities Technical Leadership & Escalation Management

• Act as the highest escalation point for AWS related infrastructure and service issues.
• Lead root cause analysis and resolution of complex incidents involving compute, storage, networking, and security services.
• Provide guidance and mentorship to L1 and L2 engineers, ensuring knowledge transfer and skill development.

Infrastructure & Automation

• Design, implement, and maintain scalable AWS infrastructure using services such as EC2, S3, VPC, IAM, CloudFormation, Lambda, RDS, and CloudWatch.
• Manage and optimize CI/CD pipelines using Jenkins, integrated with GitHub for version control and deployment automation.
• Develop and maintain Infrastructure as Code (IaC) using Terraform, ensuring consistency and repeatability in deployments.

Monitoring & Performance

• Implement and manage monitoring solutions to ensure system health and performance.
• Conduct capacity planning, performance tuning, and cost optimization across AWS environments.

Process & Compliance

• Ensure adherence to ITIL processes for incident, change, and problem management using tools like ServiceNow.
• Maintain operational documentation, runbooks, and architecture diagrams.
• Participate in audits and ensure compliance with security and governance policies.

Collaboration & Communication

• Work closely with application, DevOps, and security teams to support cloud-native solutions.
• Use Jira for task tracking, sprint planning, and issue resolution.
• Communicate effectively with stakeholders, providing updates on incidents, changes, and service improvements.

Skills & Competencies Essential

• 8+ years of experience in cloud infrastructure, with at least 3+ years in AWS.
• Strong expertise in AWS core services and architecture.
• Proficiency in Terraform, Jenkins, GitHub, and scripting (Shell, Python).
• Experience with container orchestration (ECS, EKS, Docker).
• Familiarity with ITIL processes and tools like ServiceNow.
• Excellent troubleshooting, documentation, and communication skills.

Preferred

• AWS certifications (Solutions Architect - Professional, DevOps Engineer - Professional).
• Experience with hybrid cloud environments and on prem integration.
• Exposure to monitoring tools like CloudWatch, Datadog, or Splunk.
• Agile and DevOps methodology experience.

Benefits

• Excellent Customer Interfacing and Vendor Management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and problem solving skills.
• Income protection insurance.
• Paid parental and volunteer leaves.
• Employee assistance program.
• Flexible working arrangements (hybrid, reviewed case-by-case).
• Health insurance discount and well being program.
• Access to fitness and gym memberships.
• Salary packaging and novated leasing.

Equal Opportunity Employer

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.