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ServiceNow Virtual Agent Developer

InfojiniSaint Paul, MN🇺🇸United StatesPosted 22 Jul 2026

Why This Role Stands Out

As a ServiceNow Virtual Agent Developer at Infojini, you'll gain valuable experience implementing cutting-edge solutions within a reputable tech company, with a hybrid work model offering flexibility. This role is perfect for a skilled ServiceNow professional eager to expand their expertise in virtual agent development and contribute to impactful projects. Apply now to explore this exciting opportunity for career growth and skill enhancement.

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

SCOPE OF SERVICES
The selected candidate will support the implementation of the ServiceNow Virtual Agent over the duration of the engagement. The initial contract term is anticipated to be approximately six (6) months, with the possibility of extension based on project needs. Due to the implementation nature of the project, work will be prioritized according to business requirements, and project milestones and deliverables will be established throughout the engagement in coordination with the project team
 
MANDATORY SKILLS/EXPERIENCE
  • Three (3) to four (4) years of experience working as a ServiceNow Developer, Engineer, or Administrator within an enterprise environment.
  • Proven experience implementing and configuring ServiceNow Virtual Agent solutions in an enterprise environment.
  • Strong knowledge of the ServiceNow Service Catalog, including the configuration and management of catalog items, record producers, and request fulfillment processes.
  • Experience developing and configuring Virtual Agent conversation flows, topics, and workflows to support employee self-service capabilities.
  • Ability to configure and integrate Virtual Agent with ServiceNow Incident Management and Service Catalog functionality.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot and optimize Virtual Agent functionality.
  • Excellent verbal and written communication skills, with the ability to effectively collaborate with technical and business stakeholders.

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