ServiceNow Consultant

Overview:

• We are seeking a Senior or Principal ServiceNow Technical Consultant / Architect with strong ServiceNow Strategic Portfolio Management (SPM) experience.
• This is a client-facing consulting role for an experienced consultant or architect who can guide solution design, lead implementations, and manage technical delivery.
• This is not a developer-only role. Candidates must have a proven consulting background and experience delivering end-to-end ServiceNow solutions.

Required Qualifications:

• 7+ years of ServiceNow implementation experience or comparable enterprise SaaS implementation experience.
• 5+ years of practitioner experience in Infrastructure Operations, Internal Controls/Audit, Security Operations, or Asset Management.
• Consulting background is mandatory.
• Experience designing and delivering end-to-end ServiceNow technical solutions.
• Strong ServiceNow SPM experience, including solution design, configuration, and implementation.
• Strong knowledge of ServiceNow best practices, with a focus on configuration over customization.
• Ability to lead technical resources, manage delivery timelines, and drive implementation workstreams.
• Strong client-facing communication, workshop facilitation, and stakeholder-management skills.

Required Active Certifications:

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• At least one Certified Implementation Specialist (CIS) certification
• CIS-SPM is strongly preferred.

Key Responsibilities:

• Serve as the technical expert and trusted advisor for ServiceNow SPM solutions.
• Join client discovery and design calls to assess feasibility and recommend solution approaches.
• Review business workflows and translate requirements into scalable ServiceNow configurations.
• Lead and support end-to-end technical implementation activities, from design through deployment.
• Manage technical resources, project tasks, dependencies, and delivery timelines.
• Guide clients on ServiceNow best practices, emphasizing configuration and platform-standard capabilities rather than custom development.
• Facilitate process definition, process re-engineering, improvement, and gap-analysis workshops with customer sponsors and stakeholders.
• Evaluate current-state and future-state processes and recommend practical, sustainable technical solutions.