Salesforce Business Requirements Lead

RESPONSIBILITIES:
Kforce is seeking an experienced Salesforce Business Requirements Lead to support a large-scale, greenfield customer technology and customer information system transformation for a regulated energy and utilities organization. The program is modernizing customer service and clean-energy program capabilities, replacing legacy Salesforce environments, preserving required business logic, and reducing technical debt through a clean future-state architecture. The core technology landscape includes Salesforce Energy & Utilities Cloud, Service Cloud, Sales Cloud, Data Cloud, OmniStudio including OmniScript, the Salesforce Clean Energy Module, SAP BTP integrations, customer-facing APIs, data migration, security and privacy, quality engineering, and enterprise release management.

Key Responsibilities:

• Establish the end-to-end requirements approach, standards, templates, traceability model, quality controls, and decision governance for the program
• Lead executive and working-level discovery across utility customer service, clean-energy programs, eligibility rules, account and service relationships, and related operating processes
• Direct decomposition of business outcomes into capabilities, epics, features, process flows, business rules, data requirements, user stories, acceptance criteria, and measurable outcomes
• Ensure requirements fully address Energy & Utilities Cloud, Service Cloud, Sales Cloud, Data Cloud, OmniStudio and OmniScript, the Clean Energy Module, integrations, security, migration, and operational readiness
• Coordinate Business Analysts and experience-design resources, review deliverables, resolve ambiguity, and maintain consistent requirements quality across workstreams
• Own traceability from business objectives and SOPs through design, build, testing, UAT, cutover, and production readiness
• Lead requirement prioritization, scope clarification, change control, dependency management, and escalation of unresolved business decisions

REQUIREMENTS:

• 12+ years of relevant enterprise delivery experience, including principal-level ownership of requirements for complex Salesforce, CRM, CIS, or utility transformation programs
• Strong functional knowledge of Salesforce Energy & Utilities Cloud, Service Cloud, Sales Cloud, Data Cloud, OmniStudio and OmniScript, and the Salesforce Clean Energy Module.
• Demonstrated experience leading discovery, process redesign, requirements governance, business-rule validation, and traceability across multiple workstreams
• Experience translating legacy customer programs, clean-energy offerings, eligibility rules, and operating logic into future-state Salesforce requirements
• Strong command of capabilities, epics, user stories, acceptance criteria, process models, data requirements, UAT, release readiness, and requirements-traceability practices
• Ability to influence senior stakeholders, facilitate difficult decisions, communicate risks and tradeoffs, and maintain alignment across business and technical teams
• Exceptional written and verbal communication skills and experience working with cross-functional onshore and offshore teams in Agile or iterative delivery environments

Preferred Qualifications:

• Utility customer information system or clean-energy program transformation experience
• Salesforce Business Analyst, Administrator, Service Cloud, Data Cloud, OmniStudio, or Energy & Utilities Cloud credentials
• Product ownership, enterprise process-design, or business architecture experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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