Technology Specialist - HR Applications

About the Opportunity

We are seeking a Technology Specialist - HR Applications to join VicRoads. Responsible for hands on management, lifecycle support, and operational stability of our HR technology platforms, with a primary focus on Workday and associated HR applications.

Reporting to the Technical Product Owner - HR & Finance Applications, this role contributes to day to day operational activities, including incident and change management, configuration support, release activities, data quality assurance, and vendor coordination. The role ensures HR systems remain reliable, secure, compliant, and fit for purpose to support people, payroll, and workforce outcomes.

Key Accountabilities

• Provide Level2/3 application support across HR platforms, including Workday HCM, Payroll, Learning, Talent, Workforce Management, and HR Integrations.
• Manage incidents, service requests, problems, and changes in accordance with ITIL processes and agreed SLAs.
• Support lifecycle activities, including configuration changes, upgrades, release management, testing, and system decommissioning in line with approved roadmaps.
• Identify and implement automation and optimisation opportunities that reduce manual effort, improve user experience, and deliver enhanced business outcomes.
• Participate in root cause analysis for recurring incidents and assist in implementing preventative measures and long term solutions.

About You

You are a customer focused HR technology professional with 2 5years of relevant experience supporting Workday applications within a large and complex environment. You enjoy solving technical challenges, driving continuous improvement, and working collaboratively with stakeholders to deliver reliable, secure, and high performing HR systems.

Requirements

• 2-5years of relevant industry experience, supported by a Workday certification.
• Hands on experience supporting Workday HR applications, ideally across multiple modules such as Core HCM, Payroll, Recruitment, Onboarding, Learning, Talent Management, or Integrations.
• Experience managing incidents, problems, changes, and service requests within an ITIL aligned environment.
• Strong troubleshooting, analytical, and problem solving skills, with a high level of attention to detail.
• Experience supporting SaaS applications and collaborating with vendors, system integrators, and business stakeholders.
• Strong communication and stakeholder management skills, with the ability to provide technical advice and explain complex concepts to both technical and non technical audiences.

Desirable

• Experience working within a large, regulated, or government environment.
• Exposure to Agile delivery practices and tools such as J.