DTOC Project Manager

DTOC Project Manager - Contract - Buena Vista, FL - $50.00 - $63.00/hr

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a DTOC Project Manager in Buena Vista, FL

Role Description

Serve as the key point of contact for DTOC Incident Management stakeholders to intake, align to scope, prioritize, and schedule initiatives and requests. Lead the DTOC transition project end-to-end, including gathering requirements, defining scope, identifying impacted teams, sizing impacts, and coordinating resource scheduling with management teams. Manage several smaller, concurrent DTOC initiatives alongside the primary transition project, adjusting priorities as needs evolve.

Implement and manage ITIL-centric initiatives, specifically focusing on optimizing Incident, Problem, and Change Management workflows to ensure service reliability. Ensure clear reporting of project status, including timelines, milestone tracking, and risks, to executives, stakeholders, and management teams. Prioritize and escalate critical project tasks, execute project work plans, and revise as appropriate to meet changing needs. Coordinate on-call schedules, escalation paths, and major incident response processes in partnership with Incident Management leadership.

Facilitate or support Major Incident Reviews / Post-Incident Reviews (PIRs), ensuring root cause, action items, and follow-through are tracked to closure. Apply analytical and critical thinking to identify team, process, or tool inefficiencies and risk areas; recommend solutions and implement remediations. Ensure project documentation is complete, current, and stored appropriately, and support a smooth hand-off of open items at the conclusion of the engagement.

Skills & Requirements

5-7 years of experience in Technical Project/Program Management, utilizing waterfall and agile methodologies. Strong ITIL / IT service operations experience, including Incident, Problem, and Change Management processes. Proven ability to work independently and self-sufficiently with limited day-to-day oversight, ramping up quickly on existing programs and stakeholder relationships. Ability to work under pressure while managing multiple projects and initiatives, across a range of internal teams and vendors. Strong organizational and prioritization skills with excellent attention to detail.

Excellent meeting facilitation skills and effective team player. Experience with Jira and Jira Service Management, ServiceNow, or comparable ITSM/project tracking tools. Ability to develop and deliver executive-level presentations and status reports using PowerPoint or Keynote. Excellent written and oral communication skills. Strong analytical and problem-solving skills. Comfort operating at the process and coordination level; limited need for deep technical/engineering expertise. Bachelor's degree in business, information systems, or a related technical discipline; or equivalent experience.

Previous experience in Technology Operations, Incident Management, and/or Media environment. Experience supporting international or multi-region program transitions (e.g., site-to-site operational hand-offs). Proficiency with ServiceNow or a comparable ITSM platform. Proficiency with PowerBI or other analytics/dashboard tools. PMP, ITIL Foundation, or Certified Scrum Master certification a plus.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.

We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words.

In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

#LI-DNI