ServiceNow Architect IT Operations Management ITOM

Job Role: ServiceNow Architect IT Operations Management ITOM

Location: Cleveland, Ohio (Onsite)

Mode of hire: Contract

Job description

We are seeking a highly experienced ServiceNow Architect to lead the design and implementation of ITOM solutions The ideal candidate will have deep expertise in ServiceNow Discovery CMDB Event Management Service Mapping and AIOps with a strong focus on operational visibility automation and service health monitoring

Key Responsibilities

• Architecture Design
• Architect scalable and integrated ITOM solutions on the ServiceNow platform
• Define and implement CMDB strategies service modeling and dependency mapping
• Design solutions that support proactive monitoring root cause analysis and operational intelligence
• Implementation Integration
• Lead implementation of ITOM modules including Discovery Service Mapping Event Management Cloud Management and AIOps
• Integrate ServiceNow with monitoring tools eg SolarWinds Dynatrace AppDynamics Splunk and cloud platforms AWS Azure Google Cloud Platform
• Operational Excellence
• Enable real-time visibility into infrastructure and services through dashboards and health indicators
• Automate remediation workflows and incident correlation using Event Management and AIOps
• Governance Best Practices
• Establish CMDB governance data quality standards and reconciliation rules
• Define best practices for ITOM processes integrations and platform performance
• Collaboration Leadership
• Work closely with infrastructure cloud and application teams to align ITOM capabilities with operational goals
• Mentor developers and platform engineers on ITOM architecture and implementation
• Required Skills Experience
• 8 years of IT experience with 6 years in ServiceNow ITOM architecture and delivery
• Strong understanding of IT infrastructure cloud services and monitoring tools
• Handson experience with ServiceNow Discovery Service Mapping Event Management and CMDB
• Proficiency in scripting JavaScript Glide MID Server configuration and integration patterns
• ServiceNow Certified Implementation Specialist ITOM preferred

Soft Skills

• Strong analytical Excellent communication and stakeholder engagement
• Ability to lead cross functional teams and drive operational transformation
• and problem-solving skills

Skills

Mandatory Skills : ServiceNow ITOM-Discovery

Thanks & Regards,

Shubham kumar

Senior Technical Recruiter

Quantum World Technologies Inc.