Salesforce Platform Administrator | Hybrid | W2 Profiles

Title: Salesforce Platform Administrator II

Location: Nashville, Tennessee - (Hybrid)

Job Summary (program developer)
Roles and Responsibilities

·       Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration.

·       Implement small to medium-sized enhancements such as page layout updates, flows, process automation changes, and minor data model adjustments.

·       Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.

·       Support functionality across orgs using Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.

·       Troubleshoot user issues, escalating complex concerns as appropriate.

·       Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks.

·       Assist with release management, including sandbox preparation, testing coordination, and deployment support.

·       Ensure compliance with STS security, governance, documentation, and audit requirements.

·       Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.

·       Update and maintain reports and dashboards based on agency needs.

·       Stay informed on Salesforce releases and recommend platform improvements where appropriate.

Knowledge, Skills, and Abilities

·       Strong understanding of Salesforce administration, including user management, security, object configuration, flows, and automation.

·       Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.

·       Ability to manage multiple tasks and competing priorities in a multi-org environment.

·       Strong analytical and problem-solving skills.

·       Excellent verbal and written communication skills.

·       Understanding of Agile methodologies and iterative delivery approaches.

·       Knowledge of data management principles and Salesforce reporting.

·       Ability to work both independently and collaboratively with agencies, vendors, and internal teams.

Experience and Education

·       Graduation from an accredited college or university with a bachelor’s degree in Computer Science, Information Systems, Business, or a related field.

·       Three years of professional-level experience in Salesforce administration is required.

·       Experience in public sector environments or multi-org Salesforce environments is preferred.

·       Salesforce Certified Administrator and Salesforce Certified Advanced Administrator
(Administrator II) certifications are required or must be obtained within the established timeframe.