Service Architect - Remote

Service Architect - ITIL, ServiceNow, Remote

Proven Service Architect required to help our large government organisation to write Service Design Packages aligned to the ITIL Framework. Deep service management experience required, as well as the ability to deliver new services and products as well as improving existing offerings.

Key Skills.

• Detailed knowledge of Service Management concepts and techniques
• A strong operational understanding of service supply chains
• Working to tight timescales within a team environment
• Ability to lead teams both virtual and co-located.
• Ability to influence senior stakeholders.
• Experience of service operating model design
• The ability to write coherent and concise service documentation.
• Experience of creating and negotiation SLA's
• Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience
• Knowledge of IT security standards
• Experience of using IT Service Management Toolsets, such as ServiceNow to use, create and maintain service records
• Knowledge of the Common Services Data Model and Service Hierarchy concepts

Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.

Interviews will take place this and next week, so please apply immediately or call Bangura Solutions to discuss this contract opportunity further