UX Lead

Job Title: UX Lead (Loyalty Platform)
Location: Nashville, TN Or Atlanta, GA

Job Description

We are seeking an experienced UX Lead to drive the user experience strategy and design execution for a large-scale customer-facing Loyalty & Rewards Platform redesign across both web and mobile channels. This is a hands-on leadership role where you''ll collaborate closely with Product and Engineering in a fast-paced Agile environment, ensuring design and development progress in parallel.

The ideal candidate is a strategic UX leader with extensive experience designing complex digital products, mentoring design teams, and delivering intuitive customer experiences backed by user research and validation.

Key Responsibilities

• Lead end-to-end UX strategy and execution for a loyalty and rewards platform across web and mobile.
• Drive customer journey redesign from discovery and research through implementation-ready designs.
• Mentor and guide UX/UI designers while maintaining high design quality and consistency.
• Collaborate closely with Product Managers, Engineering, and QA teams in an Agile delivery environment.
• Translate business requirements into user-centered, data-driven design solutions.
• Conduct and facilitate user research, usability testing, and validation sessions.
• Leverage existing design systems to ensure consistency across digital experiences.
• Champion accessibility and usability best practices throughout the design lifecycle.
• Present design concepts, rationale, and trade-offs to technical and business stakeholders.
• Adapt quickly to evolving priorities while maintaining focus on delivery timelines.

Required Qualifications

• 15+ years of professional UX Design experience.
• Proven experience leading UX teams or design workstreams.
• Strong experience designing complex, customer-facing web and mobile applications.
• Expertise across the complete UX lifecycle including:
  • User Research
  • Customer Journey Mapping
  • Information Architecture
  • Wireframing
  • Interactive Prototyping
  • Usability Testing
  • Design Validation
• Hands-on experience with Figma (or equivalent design/prototyping tools).
• Experience working in Agile environments where design and engineering progress simultaneously.
• Excellent stakeholder management, communication, and presentation skills.
• Experience mentoring, coaching, or managing UX designers.

Preferred Qualifications

• Experience with Loyalty, Rewards, Membership, or E-commerce platforms.
• Experience working with enterprise design systems.
• Knowledge of accessibility standards (WCAG).
• Familiarity with customer-centric product development methodologies.

Required Skills

• UX Strategy
• UX Leadership
• Customer Journey Mapping
• User Research
• Wireframing
• Prototyping
• Figma
• Mobile UX
• Web UX
• Design Systems
• Accessibility (WCAG)
• Agile
• Stakeholder Management

Nice to Have

• Loyalty Platforms
• Rewards Programs
• Membership Products
• E-commerce
• Usability Testing