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ServiceNow Implementation Lead (ITSM) - New York, NY - Only Locals

Group NineNew York, NY🇺🇸United StatesPosted 6 Jul 2026

Why This Role Stands Out

As a ServiceNow Implementation Lead, you'll drive impactful ITSM and CMDB projects within a reputable company, offering significant growth and skill development opportunities. You will thrive here if you are a hands-on leader passionate about end-to-end ServiceNow delivery and eager to ensure enterprise-wide platform adoption. We encourage you to apply and explore this exciting role!

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

  • Role Title: ServiceNow Implementation Lead (ITSM)
  • Work Location: New York, NY, Only locals.
  • Duration: 12 Months+

Job Summary

The ServiceNow Implementation Lead is responsible for end-to-end delivery and execution of ServiceNow implementations, with a strong focus on ITSM and CMDB. This role requires a hands-on leader who can drive platform configuration, lead implementation teams, and ensure successful deployment and adoption across the enterprise.

The individual will combine deep technical expertise in ServiceNow with program leadership, ensuring scalable, high-quality implementations aligned to business needs and ITIL best practices.

Required Qualifications

  • Bachelor s degree in Computer Science, Information Systems, or equivalent experience
  • Strong hands-on experience in ServiceNow implementation and configuration
  • Proven experience leading ServiceNow ITSM implementation projects in enterprise environments
  • Deep expertise in:
    • ServiceNow ITSM modules
    • CMDB design and implementation
    • Workflow configuration, scripting, and integrations
  • Strong understanding of ITIL framework and service management processes
  • Experience managing implementation teams and vendor partners
  • Excellent stakeholder management and communication skills

Skills

ServiceNow
Stakeholder Management

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