ServiceNow Now Assist Technical Consultant (AI -Micro Certification)

Mandatory requirement to have active AI -Micro Certification

Experience Required:

4–10 Years (Minimum 3+ years in ServiceNow ServiceNow AI, GenAI, Now Assist, Virtual Agent, AI Search, and Employee Experience solutions.

Required Skills & Qualifications:

• Strong hands-on experience on the ServiceNow platform.
• Experience implementing Now Assist capabilities across one or more ServiceNow products.
• Strong understanding of:

• Generative AI concepts
• Large Language Models (LLMs)
• Prompt Engineering
• AI Governance and Responsible AI

• Experience configuring:
• Now Assist
• AI Search
• Virtual Agent
• Predictive Intelligence
• Agent Assist

• Expertise in:
• JavaScript
• Glide APIs
• Flow Designer
• Integration Hub
• REST/SOAP APIs

• Experience creating AI-driven workflows and automation use cases.

Preferred Experience:

• End-to-end implementation of Now Assist solutions.
• AI Search implementation and relevance optimization.
• Virtual Agent implementation and conversational AI design.
• Knowledge Management transformation using GenAI.
• Experience implementing AI use cases in:
• ITSM
• HRSD
• CSM
• SPM
• ITOM
• Experience integrating ServiceNow with Azure OpenAI or enterprise AI platforms.
• Exposure to Retrieval-Augmented Generation (RAG), Knowledge Management, and Content Generation use cases.
• Experience working in Agile/Scrum methodologies.