Account Manager

Account Manager

We're looking for a proactive and organised Account Manager to support contracted clients, drive account growth and ensure service delivery consistently exceeds expectations. Based in our Irthlingborough office, you'll build strong client relationships and identify opportunities to grow existing accounts.

BASIC SALARY: Up to £34,000

BENEFITS:
Uncapped commission, paid quarterly (OTE £1000 per quarter)
25 days annual leave plus bank holidays
Health cash plan
Employee assistance programme
Life assurance
Workplace pension scheme
Eye care scheme
Free parking

LOCATION: This is an office based role, based in Irthlingborough.

COMMUTABLE LOCATIONS: Wellingborough, Rushden, Higham Ferrers, Raunds, Kettering, Bedford, Northampton, Thrapston

JOB DESCRIPTION: As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers, ensuring a high level of service delivery and maintaining strong, long-term relationships. This is a fast-paced, customer-focused role where organisation, communication and relationship management are critical. Day to day you will:
Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs
Conduct regular customer reviews and maintain strong working relationships with key stakeholders
Identify opportunities for account growth through upselling and cross-selling services
Coordinate customer requirements internally with sales, scheduling and operational teams
Manage customer documentation, certification and training records accurately and efficiently
Support contract renewals, pricing discussions and ongoing account development
Resolve customer queries, complaints and escalations professionally and efficiently
Maintain accurate CRM records and support wider customer engagement initiatives

PERSON SPECIFICATION:
You'll be a customer-focused individual who enjoys building relationships and delivering a high level of service. Most importantly, you'll be proactive, approachable and willing to get stuck in as part of a collaborative team. You will:
Have experience within a busy B2B sales, account management or customer engagement environment
Possess excellent customer service and relationship-building skills
Be highly organised, with strong time management and attention to detail
Have strong communication skills, both written and verbal
Be confident managing customer queries, escalations and ongoing account activity
Ideally have experience within construction, training, education or related sectors, although this is not essential

COMPANY: We are a well-established, growing B2B organisation operating across the training, compliance and specialist services space. Supporting thousands of businesses across the UK and internationally, we deliver a range of solutions that help organisations operate safely, effectively and in line with industry standards.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Partnership Manager, Account Manager, Customer Success Executive, Customer Relationship Manager, Internal Account Manager, Client Services Executive, Training, Education, Construction, Compliance, Professional Services, B2B Customer Service.

INTERESTED? Please click apply. You will receive an acknowledgement of your application.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

REF: SM18630