SAP L1 Production Support Specialist

Stefanini Group is hiring!

Stefanini is looking for a SAP L1 Production Support Specialist , Marshall, MI (Onsite)

For quick apply, please reach out Fardeen Ali at /

You will own the end-to-end coordination of SAP S/4HANA Public Cloud initiatives across BOBM's business functions. You will bring structure, visibility, and rapid issue resolution to a fast-moving, multi-workstream environment spanning Finance, MDM, Purchasing, HR, Supply Chain Collaboration, Warehouse, ASN, and Banking. In this role, you will sharpen your project management, production support, and cross-functional leadership skills while making a real impact on a next-generation manufacturing facility.

Responsibilities

L1 Production Support & Incident Management Serve as the primary point of contact for BOBM IT L1 support activities across the SAP S/4HANA production environment. Own end-to-end support workflows in JIRA, ServiceNow, and CALM managing tickets and backlogs, prioritizing by severity and business impact, enforcing SLA compliance, and escalating unresolved issues to L2/L3 teams with clear root-cause context. Build and maintain incident and performance dashboards/scorecards to track trends, surface recurring issues, and report key support metrics to stakeholders

Finance & Integration Support Assist BOBM finance team with month-end close activities, intercompany transactions, banking, accounting, treasury, Wall Street, Backline, MICS, Vertex, and Monex processes. Support SAP integration efforts across master data management, purchasing and supplier interfaces, API/middleware connections, and ASN (Advance Shipping Notice) processes. Support SAP S/4HANA Public Cloud Identity & Access Governance initiatives, including end-to-end user management (provisioning, deprovisioning, and access modifications).

Training & Enablement Support BOBM SAP training and certification tracking, coordinate job aid availability, and schedule training sessions across workstreams. Build user readiness reporting (dashboards/scorecards) to track certification completion and training effectiveness.

Experience RequiredSAP ERP, Change Management, SAP S4 HANA, Java, SAP, API, Jira.5+ years of hands-on experience with SAP ERP (S/4HANA) and 10+ years leading end-to-end IT project management-planning, executing, and delivering complex technology projects on time and within scope. At least one full-lifecycle implementation of SAP S/4HANA Public Cloud. Demonstrated experience in L1/production support, incident management, and use of SAP Cloud ALM (CALM), ServiceNow, and JIRA for ticketing, workflow, and issue tracking.

Proven ability to build and maintain dashboards and scorecards for project status, incident metrics, and KPI tracking. Proficiency in accounting, treasury, banking, master data management, purchasing and supplier integrations, API/interface management, ASN, and middleware platforms. Strong stakeholder management, communication, and organizational skills; ability to manage multiple concurrent workstreams under tight timelines.

Experience PreferredCloud background- SAP S/4Hana Public Cloud SAP CLOUD ALM, BOBM Workstreams. SAP Activate methodology or project management certification. SAP certification(s) in Security, GRC, FICO, S/4HANA, or related modules. Experience with ITIL-based incident/problem/change management frameworks. Familiarity with automotive/battery manufacturing operations.

Education RequiredBachelor's degree

Education PreferredMaster's degree

• *Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives***

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process, including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.

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