Multimedia Integration Manager

Title: Multimedia Integration Manager 
Location:  NYC, NY - 3 Days/week on site, Must be comfortable traveling between Manhattan and Westchester/Purchase; and will be required to work Friday/Saturday cut overs very regularly.

NOTES

Target backgrounds: AV Integration • Multimedia Integration • Video Conferencing • Corporate AV • AV Engineering • AV Field Engineering • Technical AV Support • Video Collaboration
• Technical AV/Multimedia professional FIRST, with project coordination and strong communication skills. • Experience with AV integration, video conferencing, Cisco or comparable conferencing hardware. • Hands-on troubleshooting mindset; comfortable logging into devices, diagnosing issues, swapping/recommissioning equipment. • Basic networking knowledge — NOT a network engineer, but must understand how devices connect and why they may fail. • Comfortable coordinating across US, UK, and Mumbai/India teams in a corporate project environment.
• Must be comfortable with site-based work — this is NOT a primarily remote role. • Must be willing to work weekends/after-hours. 

Typical cutover: Friday pre-checks → Saturday work → Monday support. • Must be able to commute to Purchase/Westchester when that becomes the primary site for ~9–12 months. • Must be comfortable traveling between Manhattan and Westchester/Purchase.

Interview Process: Two client round interviews and second round will be ON SITE in NYC, please prepare candidates for on-site expectation.

Job Description

This role sits with significant business and technology exposure requiring rapid, structured, and creative thinking to support the dynamic needs of the business. Multimedia is expected to own problems, take responsibility for its systems, and share in the commitment across Technology & Data to deliver excellent service to the business. Whether designing and installing resilient, scalable, low-latency solutions to support business applications, or providing an end-to-end service model for the delivery of external connections, Multimedia/WTS constantly works to maintain a competitive advantage within the industry.
The Integration Manager reports to the Multimedia regional head of Projects, Integration & Maintenance. This role will specifically manage the transition of Multimedia systems to a newly created IoT network. The program is complex, and the successful candidate must be capable of managing several phases of the project at any one time. The work will need to be managed both within and outside of normal hours, and flexibility from the successful candidate will be required.

Key Responsibilities
Multimedia Integration Project Team Duties
•    Attend all internal, local, and global Multimedia project team meetings
•    Maintain internal, local, and global project trackers and status reports
•    Provide project pipeline reports for budgeting purposes
•    Maintain project cost reports
•    Attend Multimedia department, local and global, team meetings as requested or appropriate Integration Project Delivery

Oversee and direct all phases of integration project delivery to Multimedia''s global standards and processes, including:
•    Business unit engagement and gathering of internal client requirements
•    Providing internal recommendations and quotations
•    Budgeting
•    Project scheduling
•    Resource planning
•    Solution and design engineering (as part of an internal team in partnership with the Multimedia Infrastructure team)
•    Engagement with the internal sourcing team
•    Installation vendor engagement and management
•    Integration RFP production
•    RFP review
•    Cost control and reporting
•    Drawing and schematic review and approval
•    Use of procurement platforms for RFP production and purchase orders
•    Vendor quality control
•    Change order review and approval
•    System commissioning and handover
•    Turnover coordination with support teams (where relevant)
•    Liaison across general contractors, electrical contractors, furniture contractors, etc., prior to and during Multimedia/AV installation
•    Partnering with Multimedia Operations, Maintenance, and Engineering to ensure consistency with operational, support, infrastructure, and technical requirements
•    Monitoring project performance, ensuring variances and issues are understood and properly addressed
•    Troubleshooting and providing direction/solutions during design and implementation
•    Mitigating project risks
•    Managing internal expectations
•    Reviewing and approving vendor invoices for payment
•    Arranging, coordinating, and managing project vendor meetings, agendas, minutes, and punch lists
•    Attending all necessary project review meetings
•    Punch list production, oversight, and resolution across all relevant trades
•    Time logging in the project/portfolio management system
•    Maintaining all project documentation following standard Multimedia processes
•    Archiving project documentation for support teams, including bills of materials into the asset register, and as-built schematics and architectural plans/elevations into maintenance folders 

Required Skills
•    Project management qualification
•    Broadcast systems design, project delivery, and commissioning experience
•    InfoComm CTS-I qualification
•    Previous experience as a project engineer/manager
•    Extensive knowledge of audiovisual systems and videoconferencing technology
•    Understanding of operational processes and procedures
•    Proven track record delivering corporate AV projects to specification
•    Strong logistical and resource planning skills
•    Technical understanding and manufacturer training on core products, including but not limited to Cisco (videoconferencing), Polycom, Crestron, Extron, Panasonic, NEC, Samsung, Sharp, Sony, and Clockaudio
•    Strong teamwork and influencing skills
•    Good communication skills
•    Proficiency in Microsoft Office Suite, including Outlook, Excel, PowerPoint, Word, and Project