Regional IT Lead

The Ideal Tridon Group comprises a family of brands that support, secure, and connect the movement of air, fluid, and electricity in critical applications. With over 100 years of proven quality and a strong culture of service, we are the worldwide leader in clamps, strut, hose supports, conduit, fittings, and coupling solutions. Our products are engineered to meet the highest standards across a range of industries, and our commitment to innovation, reliability, and customer support ensures we're ready to meet the demands of today and tomorrow. At the Ideal Tridon Group, connections aren't just what we make-they're the heart of everything we do.
We are seeking a Regional IT Lead for our Smyrna, TN Corporate Office.
Summary:
Senior individual contributor responsible for technology operations, infrastructure, service delivery, and project execution across assigned U.S. locations. Serving as the right-hand technical resource to the Manager, IT Operations, this role provides broad hands-on expertise across network infrastructure, servers, endpoints, wireless connectivity, remote-access technologies, telecommunications, and other operational technology platforms. The Regional IT Lead supports and provides technical depth to site-based IT resources, responds to complex or escalated issues across locations, and helps maintain consistent service and infrastructure standards throughout the region. This position operates with high autonomy, strong judgment, and a commitment to reliable, secure, and responsive IT service.
KEY RESPONSIBILITIES:
IT Support & Service Delivery

• Serve as a senior escalation point for complex Level 2/3 issues across assigned U.S. locations, providing hands-on support across hardware, software, network, and application environments while backing up site-based IT resources as needed.
• Follow established IT Operations standard operating procedures and service management practices; provide structured feedback on their effectiveness and applicability across assigned U.S. locations.
• Administer, monitor, and maintain infrastructure across assigned U.S. locations, including physical and virtual servers (Dell VxRail / VMware), network switches, routers, firewalls, wireless networks, internet and site-to-site connectivity, endpoints, printers, telephony (Avaya VoIP), and related on-site technology.
• Administer and support key enterprise platforms including SolidWorks, SharePoint Online (including Intellect document control integration), engineering workflow applications (InfoPath/Power Apps), FileMaker, DocuWare, Salesforce, Cr8/Majk, and Pulse; coordinate with application owners and vendors as needed.
• Plan, document, test, communicate, and execute infrastructure changes in accordance with established change-control procedures; coordinate approvals, implementation windows, validation, and rollback plans with affected business and IT stakeholders.
• Provide technical guidance, escalation support, and cross-site coverage for local IT analysts, systems analysts, desktop support technicians, and other site-based resources; share knowledge and help resolve issues that exceed local capacity or expertise.
• Execute information security controls, patching schedules, and access management procedures in alignment with direction from the Manager, Information Security; provide supporting-role participation in security incident response, including coordination with the Information Security team on EDR alerts, endpoint remediation, and vulnerability patching (Arctic Wolf EDR).
• Maintain regional asset inventory, system documentation, and configuration records; ensure accuracy and completeness of all regional IT records.
• Support onboarding and offboarding processes for regional employees, including device provisioning, account setup, and access management.
• Support infrastructure resilience and business continuity by maintaining recovery documentation, validating backups and failover procedures, participating in disaster-recovery exercises, and addressing identified gaps with the appropriate IT domain owners.
• Participate in on-call or after-hours support as required to maintain business continuity for critical regional systems.

IT Projects & Initiatives

• Execute IT projects assigned to the region - including infrastructure deployments, network improvements, technology refresh cycles, and coordinated system implementations or application upgrades - from initiation through completion.
• Partner with the Manager, IT Operations and relevant IT domain leaders to define project scope, timelines, resource needs, technical requirements, and success criteria for initiatives affecting assigned U.S. locations.
• Serve as the regional implementation lead for enterprise-wide IT programs when assigned, ensuring local execution meets enterprise standards, timelines, and change-control requirements.
• Coordinate regional IT vendors and third-party providers supporting assigned projects, infrastructure activities, and service issues; monitor deliverables and escalate performance or contractual concerns to the Manager, IT Operations.
• Coordinate with global IT domain managers to ensure regional project work aligns with enterprise architecture, security standards, and operational procedures.
• Provide secondary support and technical expertise to ITG regional IT leads in Europe, Asia, and other global locations as needed; participate in enterprise-wide projects that require global execution, such as server-level software deployments, and define repeatable processes and runbooks that regional leads can follow to execute locally.
• Identify opportunities for technology improvement, process optimization, service reliability, and cost efficiency across assigned U.S. locations; develop practical recommendations and present them to the Manager, IT Operations and relevant IT domain leaders.
• Complete post-project documentation, knowledge transfer, and handoff to steady-state operations upon project closure.

Regional Stakeholder & Vendor Management

• Develop and maintain strong working relationships with business leaders, plant and site managers, and functional department heads across assigned U.S. locations; understand operational needs, communicate technology impacts, and connect stakeholders with the appropriate IT resources and domain leaders.
• Communicate IT status, project updates, service risks, and significant issues clearly and proactively to regional stakeholders and the Manager, IT Operations; escalate information security matters through the appropriate incident and governance channels.
• Support regional IT vendor relationships under the direction of the Manager, IT Operations, including coordination with Dell, Microsoft, SolidWorks, Avaya, and other key technology providers on support cases, licensing, and escalations.
• Ensure all regional third-party IT providers operate within ITG security, compliance, and contractual requirements.
• Provide the Manager, IT Operations and Manager, Information Security with regular reporting on regional IT performance, open issues, security risks, and vendor activity.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, or a related field - or equivalent professional experience.
• 5+ years of progressive IT experience in a multi-site environment, including advanced hands-on responsibility for network infrastructure, Windows servers, virtualization (VMware/VxRail or equivalent), endpoints, wireless connectivity, remote access, troubleshooting, and end-user service delivery.
• Hands-on experience administering Windows Server, Active Directory / Azure AD, Microsoft 365, and network infrastructure (LAN/WAN, switches, firewalls, VPN).
• Hands-on experience with enterprise application administration across platforms such as SharePoint Online, SolidWorks, DocuWare, Salesforce, or similar business-critical systems.
• Proven ability to manage IT projects from planning through delivery, including vendor coordination and stakeholder communication.
• Strong troubleshooting and problem-solving skills across hardware, software, and network environments.
• Ability to work independently with high autonomy in a geographically distributed organization.
• Excellent communication skills - able to explain technical issues clearly to non-technical business stakeholders.
• Willingness and ability to travel up to 20% for site support, infrastructure work, project deployments, business continuity needs, and cross-location coverage.

PREFERRED QUALIFICATIONS:

• Microsoft certifications (e.g., MD-102, MS-900, AZ-104, or equivalent).
• ITIL Foundation certification or demonstrated ITIL-aligned service management experience.
• Experience in a manufacturing, industrial, or global multi-site environment.
• Familiarity with ITSM ticketing platforms (e.g., Freshservice, ServiceNow, or similar).
• Working knowledge of information security frameworks and best practices (e.g., ISO 27001, NIST CSF).
• Experience with SolidWorks server administration and multi-site deployment.
• CompTIA Network+, CompTIA A+, or equivalent infrastructure certifications.
• Prior experience in a lead or senior technical role with informal team oversight responsibilities.

KEY SYSTEMS & TOOLS:
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