Service Desk Analyst

Job Title: Service Desk Analyst
Location: Henderson, NV - 89074 (100% Onsite)
Duration: 6months contract to hire
Shift: M-F 8am-5pm or 9am-6pm PST

Years of Experience: 1-3 years experience in a Tier 1 service desk role
General Summary:
Under specific direction, configures, implements and provides tier 1 support for incident resolution and service request processes regarding employees with technical problems and information technology issues involving applications and the hardware these applications run on (desktop, laptop, VDI, Network, IT Support applications, business applications and/or telephony services). Works on routine assignments that will include collaboration and/escalation with specialized expertise whenever necessary.

Top Must Haves:
High school diploma or equivalent required; additional technical education or certifications preferred.
Strong technical knowledge of Microsoft Windows operating systems and Microsoft 365 applications and services.
Familiarity with Jira Service Management (Service Desk) and Confluence.
Basic troubleshooting experience supporting desktops, laptops, mobile devices, including iPhones and iPads.
Basic understanding of telephony systems and related hardware.
Familiarity with business applications and enterprise software environments.
Strong customer service, communication, and interpersonal skills.
Ability to effectively manage multiple priorities in a fast-paced support environment.
Strong problem-solving skills with a customer-focused approach to technical support., laptops, monitors, docking stations, and peripheral devices