Field Services Engineering Specialist

Job Description

Everforth ECS is seeking a Field Service Engineer/Documentation Specialist to work in our Norman, OK office. Please Note: This position is contingent upon additional funding.

This position provides support for the installation, troubleshooting, repair and maintenance for USPS automation equipment. Additionally, this role trains employees, and identifies, analyses, counsels on, and guides, the repairs of USPS automation equipment failures. This role also develops procedures and processes to prevent potential future equipment failures and issues, and develops life cycle support documentation, to include maintenance and safety procedures based on engineering, vendor, and COTS information.

Other Duties & Responsibilities:

• Determine and recommend which products or services best USPS customer needs.
• Become familiar with USPS equipment servicing and engineering concepts, practices, and procedures.
• Rely on experience and judgement to guide, plan and facilitate equipment maintenance, repair and troubleshooting.
• Perform a variety of maintenance, installation and repair related tasks.
• Lead and direct the work of others.
• Use a wide degree of creativity and latitude in execution of duties.
• Typically reports to a manager or head of a unit/department.

Candidates must be able to obtain a USPS Public Trust clearance. This requires ship or Permanent Resident Status (), and the ability to pass a stringent background check.

Required Skills

• 2+ years of experience in industrial equipment automation repair or a related field.
• Must be willing to travel for training, site visits, and related business needs.
• Be available for off-hours calls if necessary to support operations and resolve urgent issues
• Draft and / or update technical documentation for machinery, ensuring clear, accurate, and accessible instructions for users and technicians. Verify and validate documentation based on engineering and COTS documentation.
• Experienced with maintenance, repair and troubleshooting of machines and equipment as related to mechanical, electro-mechanical, electrical, and electronic systems.
• Knowledge of Programmable Logic Control (PLC) systems
• Able to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support maintenance customers.
• Interface and coordinate with internal and external customers to resolve equipment and system problems.
• Understand repair and maintenance life-cycle support methodologies.
• Basic industrial control/systems knowledge or experience.

Desired Skills

• Ability to guide and assist remotely located technicians in troubleshooting equipment and system malfunctions using fault isolation techniques, including on-line diagnostic tools and systems.
• Ability to support and prioritize multiple tasks, problems, and projects based on customers' expectations, criticality, and operation impacts.
• Process Improvement experience using Six Sigma DMAIC Software or engineering Life-cycle support methodology and experience.
• Ability to conduct trend analysis of equipment failures and recommend action to reduce failure occurrence.
• Experience writing Preventive Maintenance Routes and technical documentation.
• Proficient with Microsoft Office suite; Excel

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ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We value:

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!