Field Service Representative

Field Service Representative 

Widescope is seeking a Field Service Representative to support the United States Air Force in advancing cloud-based command and control (CBC2) capabilities aligned with the Joint All Domain Command and Control (JADC2) vision.

This role supports mission-critical systems requiring secure access, strict compliance, and hands-on infrastructure expertise across enterprise environments. 

Location: Winnipeg, Manitoba, Canada

Job & Location Type: Full Time / On-Site

Salary: $110,000 to $160,000 USD per year

Relocation Assistance is provided

Critical / Non-Negotiable Requirements (Candidates without this certification will not be considered)

• Active DoD 8570 IAT Level II Certification (Required for system access and permissions)
• Active Secret Clearance (Required for role eligibility and system access. Candidates must already hold or be eligible and able to obtain immediately)
• AWS experience
• Kubernetes / containerization exposure
• Microservices architecture familiarity

Core Responsibilities

• Perform day-to-day operational support, maintenance, and upgrades for enterprise systems, servers, and workstations
• Manage and administer Windows Server environments (physical and virtual)
• Configure and maintain Active Directory, including:
• Group Policy Objects (GPOs)
• DNS, DHCP, and domain services
• Manage user permissions, access controls, and storage systems (e.g., NTFS, network shares)
• Monitor system performance, troubleshoot issues, and ensure uptime and reliability
• Execute system backups, recovery processes, and data integrity controls
• Support system modernization and infrastructure improvements
• Maintain compliance with IT policies, security standards, and configuration management practices

Required Technical Experience (Heavily Evaluated)

• Strong, hands-on experience with:
• Windows Server administration
• Active Directory environments
• Permissions and storage management (NTFS, file shares, etc.)
• Experience troubleshooting enterprise infrastructure in secure environments
• Ability to clearly articulate step-by-step technical approaches (“walk me through how you would…”)

Preferred / Supporting Experience

• Experience with Azure cloud environments and infrastructure-as-code (e.g., Terraform)
• Familiarity with scripting (PowerShell, Bash)
• Experience with ticketing systems (ServiceNow, Remedy, etc.)

Additional Considerations

• Prior military or government experience is a plus but not required
• Candidates must demonstrate ability to operate in structured, security-sensitive environments
• Older infrastructure experience is acceptable if the candidate can clearly demonstrate current applicability and depth of knowledge

This role prioritizes security compliance (SEC+ and clearance) and hands-on Windows/Active Directory infrastructure expertise above all else. Candidates should be prepared for scenario-based technical interviews to validate real-world capabilities.