SRD System Expert

Job Title: SRD System Expert (Blue Yonder / Planogram Generator)

Location: London (Hybrid - 3 Days Onsite per Week)

Contract: 9-Month Initial Contract (Potential Extension)

Start Date: ASAP

The Opportunity

We are currently seeking an experienced SRD System Expert with deep expertise in Blue Yonder and Planogram Generator (PG) to join a leading UK retail organisation during a significant business transformation programme.

This is a highly technical role that will play a critical part in maintaining the stability, performance, and operational effectiveness of key merchandising and space planning systems while internal SMEs focus on a major transformation initiative.

You will act as the go-to technical authority across the Space, Range & Display (SRD) technology landscape, ensuring critical systems continue to support operational teams effectively throughout a period of change.

This opportunity is ideally suited to someone who enjoys solving complex technical challenges, thrives in a fast-paced retail environment, and can quickly add value with minimal onboarding.

Key Responsibilities

Technical System Ownership

• Act as the subject matter expert for Blue Yonder, Planogram Generator, and associated SRD systems.
• Provide technical leadership and guidance across merchandising and space planning platforms.
• Ensure system stability, performance, and operational effectiveness.

Troubleshooting & Incident Resolution

• Investigate and resolve complex platform, build, capacity, and system performance issues.
• Diagnose technical defects and identify root causes within the Blue Yonder environment.
• Manage and prioritise system action logs and support queues.
• Deliver timely solutions to minimise operational disruption.

Transformation Programme Support

• Provide specialist expertise to support a major transformation programme.
• Work closely with project and operational teams to ensure continuity of service.
• Support testing, system enhancements, process improvements, and deployment activities.
• Contribute to continuous improvement initiatives across the SRD technology landscape.

Stakeholder Collaboration

• Partner with operational and transformation teams to ensure business requirements are supported.
• Communicate technical issues and resolutions clearly to both technical and non-technical stakeholders.
• Support prioritisation activities and workload management across multiple workstreams.

Essential Skills & Experience

We are keen to speak with candidates who can demonstrate:

• Strong hands-on experience with Blue Yonder
• Proven expertise supporting Planogram Generator (PG) environments
• Advanced troubleshooting and technical problem-solving skills
• Strong analytical and data investigation capabilities
• Experience supporting merchandising, retail planning, space planning, or category management systems
• Ability to independently diagnose and resolve complex platform issues
• Strong communication and stakeholder management skills
• Experience working within fast-paced operational environments

Desirable Experience

• Retail Space Planning or Space, Range & Display (SRD) experience
• Technical support or application support background
• Experience supporting large-scale transformation programmes
• Exposure to planogram and merchandising technologies
• Experience working within large enterprise retail environments

Ideal Candidate

The successful candidate will be a highly technical Blue Yonder specialist with strong Planogram Generator experience and a proven track record of supporting critical retail systems.

You'll be comfortable taking ownership of technical issues, troubleshooting complex system challenges, and providing expert guidance within a transformation-driven environment. Rather than a business analyst or product-focused background, we're looking for someone who enjoys getting into the detail of systems, data, and platform support.

Why Apply?

• Join a major retail transformation programme
• Take ownership of critical merchandising and planning systems
• Work within a collaborative and established SRD function
• Opportunity to make an immediate impact in a high-profile contract role
• Hybrid working with flexibility built in

If you have deep Blue Yonder and Planogram Generator expertise and are looking for your next contract opportunity, we'd love to hear from you.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.