Senior Visitor Host (Targeted)

Directorate & Team : Visitor and Hospitality

Pay Grade : Min - Max Salary : Total Remuneration Package(Package includes base salary, plus employer's contribution to superannuation and annual leave loading) : $0

Job Type : Employee

Work Type : Temporary - Shift (Fixed Term)

Working Hours : 35

Contact : Maite Bodin,

Senior Visitor Host (Targeted) - Powerhouse Parramatta

Join the team that will bring Powerhouse Parramatta to life.

Clerk Grade 3/4 - $87,199-$95,482 + superannuation and leave loading

About the Role

We are looking for energetic, friendly and experienced people to become Senior Hosts at Powerhouse Parramatta. As a Senior Host, you will help lead front-of-house operations and bring a warm and welcoming experience to life for every visitor, supporting Hosts engage with guests in a warm and attentive way. You will assist with shift coordination, act as a first point of contact for guest and operational matters, help coordinate guest flow during exhibitions and events, and support the coaching and onboarding of Hosts to keep service standards consistent across the site. This is a fast-paced, social and hands-on role where every day is different, and where your experience will help shape the visitor experience for the whole team. This is a targeted role under GSE Rule 26 and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

About You

You are someone who genuinely enjoys connecting with people, building positive relationships, and bringing out the best in others. You are confident stepping into a support and coordination role, guiding Hosts, helping resolve guest issues, and knowing when to bring in extra support. You thrive in busy, public environments, adapting easily to changing situations while remaining calm and reliable under pressure. Passionate about inclusion and accessibility, you believe everyone should feel welcome, valued, and able to participate fully. Experience leading or coordinating a team in a hospitality, retail, or events environment is helpful , but what matters most is your warmth, reliability, and genuine interest in helping others.

Diverse Voices and Experiences

At Powerhouse, our team reflects the communities we welcome every day.

• First Nations peoples
• People from culturally and linguistically diverse backgrounds
• LGBTQIA+
• People of all abilities
• People returning to work or changing careers

About Powerhouse

Powerhouse Museum is located at the intersection of arts, design, science, and technology and plays a critical role in engaging communities with contemporary ideas and issues. It is the custodian of more than half a million objects of national and international significance and is considered one of the finest and most diverse collections in Australia. We are undertaking a landmark $1.3 billion infrastructure renewal program, led by the creation of Powerhouse Parramatta; expanded research and public facilities at Powerhouse Castle Hill; the heritage revitalisation of the iconic Powerhouse Ultimo; and the ongoing operation of Sydney Observatory.

Role Description Candidate Guide

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBT+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds and veterans. The Powerhouse is located at the intersection of arts, design, science, and technology and plays a critical role in engaging communities with contemporary ideas and issues. It is the custodian of more than half a million objects of national and international significance and is considered one of the finest and most diverse collections in Australia. We are undertaking a landmark $1.3 billion renewal, led by the creation of our new museum, Powerhouse Parramatta; expansion of Powerhouse Castle Hill; the heritage revitalisation of the iconic Powerhouse Museum, Ultimo; and the ongoing operation of Sydney Observatory.

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