IT Systems Analyst

Location:
Chantilly, VA

Contract:
W2 only, Direct hire

Pay:
85-100K

Must have past direct legal/law firm expereince

Overview

 As our IT Systems Analyst, you''ll be the primary operational backbone of a lean, high-performing IT team. You''ll own tier-two support, device lifecycle management, and user onboarding/offboarding — work that directly impacts the experience of every attorney and staff member at the firm. Reporting to the CIO with close day-to-day collaboration with the IT Systems Manager, you''ll have the visibility and authority to make a difference.

Key Responsibilities

• Serve as the primary internal escalation point for helpdesk requests
• Triage and resolve end-user issues across Windows, Microsoft 365, and legal tech platforms
• Coordinate with the Managed Service Provider (MSP) on open tickets, ensuring resolution to firm standards
• Build runbooks and self-service resources to reduce recurring issues
• Manage device enrollment, configuration, and lifecycle via Apple Business Manager (ABM) and Microsoft Intune
• Execute device provisioning for new hires — imaging, policy application, and app deployment
• Drive the firm''s phased ABM mobile device transition, maintaining Intune policy compliance across the fleet
• Maintain accurate device inventory aligned with firm security standards
• Own end-to-end IT onboarding and offboarding: account provisioning, device setup, access management, and IT orientation sessions
• Partner with HR to ensure timely, accurate execution of user lifecycle workflows
• Maintain onboarding/offboarding checklists in compliance with firm access control policies
• Coordinate hardware procurement, imaging, and deployment for the firm''s refresh program
• Track inventory, refresh cycles, and warranty status
• Provide hands-on support to the IT Systems Manager on Microsoft 365 projects, migrations, and platform upgrades
• Contribute to IT documentation, SOPs, and runbooks that keep the team operating at scale

Required Skills

• Windows Endpoint Expertise: Hands-on ability to troubleshoot and resolve issues across Windows environments and Microsoft 365 applications with minimal escalation
• Microsoft 365 Administration: Working knowledge of Exchange Online, SharePoint, Teams, and Azure Active Directory (Entra ID) for user management and access control
• Mobile Device Management (MDM): Familiarity with Microsoft Intune and/or Apple Business Manager for device enrollment, policy application, and lifecycle management
• User Lifecycle Management: Proven ability to execute onboarding and offboarding workflows accurately — account provisioning, device setup, and multi-system access management
• Documentation Discipline: Ability to create clear, repeatable SOPs and runbooks that reduce reliance on institutional knowledge
• Systematic Troubleshooting: A methodical, logical approach to diagnosing endpoint, application, and connectivity issues — always with an eye toward documenting resolutions
• Professional Communication: Confident communicating technical concepts to attorneys and non-technical staff at all levels
• Priority & Queue Management: Ability to manage concurrent support tickets, provisioning requests, and projects without losing track of open items
• Experience in a law firm, legal services, or professional services environment

Preferred Skills

• Experience with Microsoft Intune and/or Apple Business Manager for device enrollment and policy management
• Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
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• Familiarity with legal technology platforms (e.g., iManage or equivalent document management systems)
• Experience coordinating with a managed service provider in a hybrid IT model
• Microsoft 365 Fundamentals (MS-900) or equivalent certification

Why Should I Apply?

This role offers the opportunity to be a key driver of technological efficiency within a dynamic legal environment. You will have the ownership and visibility to make a tangible impact on the firm''s operations and security.

About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers'' workforce and project requirements.

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