Customer Service Specialist - Outbound (onsite role)

Customer Service Specialist - Outbound | Belfast, United Kingdom | On-site | £26,436.80 We're hiring for a prominent market leader in customer experience management, known for its extensive global reach and dedication to innovation in client solutions. This employer is seeking individuals passionate about making a tangible difference through exceptional service within a supportive and engaged team environment. The Role • Making outbound calls to assist clients with rebooking appointments. • Providing accurate information and expert advice to callers. • Resolving customer inquiries with speed, precision, and empathy. • Delivering excellent customer experiences by listening and building rapport. • Recording, tracking, and resolving customer issues effectively. • Maintaining up-to-date knowledge of client guidelines and procedures. What You'll Need • A genuine passion for helping others and delivering a first-class customer experience. • Ability to handle complex situations with empathy and understanding. • Strong communication skills, both written and verbal. • A desire to support a vital public service. • Willingness to work flexible hours between 11:30 am and 8:30 pm. • Capacity for critical thinking and solution-oriented problem-solving. What's On Offer • A permanent position with a competitive salary of £26,436.80. • Comprehensive training and ongoing development opportunities. • Access to a wide range of employee benefits including well-being resources and discount programs. • Contribution to a meaningful cause and the opportunity to save lives. • Potential for career growth within a globally recognized organization. Apply via Haystack today!