Specialist/Sr Specialist, Learning Administration

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for maintaining and ensuring effective administration of enterprise learning applications and other learning technologies managed by the Learning Administration team.
• This job is a member of the Learning Administration team within the People (Human Resources) group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Serve as SaaS product administrator for learning applications, ensuring the systems are mainted and adminstered to enterprise standards
• Maintain process documentation and workflows using tools
• Identify, troubleshoot, and resolve problems with system access, permissions, and configuration (Tier 2 application support)
• Work in partnership with Technology teams (both internal and external) to resolve any issues reported that relate to learning applications
• Provide training and technical support to other training organizations across the enterprise for learning applications
• Work with learning application vendors on release schedule to ensure American follows new features
• Acts as business consultant by proactively providing insight to key decision makers on trends observed from data, make data backed
• recommendations for continuous improvement in support of strategic objectives and goal to deliver value to the company
• Works collaboratively with internal customers and stakeholders in defining learning strategy to achieve high end user satisfaction
• Act as a back-up to Learning Administration team to ensure daily support of learning applications

• Use HTML skills to deliver consistent message across applications and notifications to enhance the user experience
• Define and maintain post-learning strategies for surveys and work with data analyst to make data available to subject matter experts

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• Bachelor's degree in related field or equivalent experience/training
• 3+ years of relevant experience

Preferred Qualifications - Education & Prior Job Experience

• Knowledge of learning ecosystems that include multiple platforms, including learning management (LMS) SAP SuccessFactors, learning experience platforms (LXP), and learning record stores (LRS)
• General knowledge of Microsoft Office 365

Skills, Licenses & Certifications

• Ability to build effective relationships with internal and external customers
• Ability to problem solve and troubleshoot issues presented by end users
• Ability to work independently or collaboratively as part of service focused team
• Understand learning principles in a corporate setting
• Ability to think critically, research issues and problems, and respond with solutions
• Excel at project management principles, and continually improve processes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.