100 % Remote - SRE Site Reliability Engineer - Data Visualization - Senior Observability Engineer Telemetry & Tooling

100 % Remote Work from Home

SRE Site Reliability Engineer - Data Visualization - Senior Observability Engineer – Telemetry & Tooling

SRE Data Visualization & Scorecard Engineer Grafana / ServiceNow / Power BI

Location: Remote

We are seeking an SRE Data Visualization & Scorecard Engineer to design and deliver the Central SRE Golden Dashboard and enterprise-wide SRE scorecards for 40+ healthcare applications. This role transforms telemetry and ITSM data into intuitive, actionable insights used by executives, operations teams, and SRE leadership.

Key Responsibilities

• Design, build, and optimize SRE dashboards and scorecards covering reliability, maturity, MTTx trends, incident/risk analytics, and operational performance.
• Develop and maintain the enterprise-level Golden Dashboard as the single pane of glass for leadership, operations, and SRE governance.
• Integrate and model data from observability platforms and ServiceNow into a unified reporting and analytics layer.
• Define, document, and standardize metric definitions, calculation logic, data lineage, and data quality validation checks.
• Create user guides, training materials, and walkthroughs to ensure all stakeholders understand dashboard usage and interpretation.
• Partner with SRE, operations, infrastructure, and BI teams to drive adoption and continuous improvement.

Required Experience & Skills

• 7+ years of experience in Data Visualization, BI Engineering, Analytics Engineering, or similar roles.
• Strong hands-on expertise with Grafana and/or Power BI (or comparable BI/analytics tools).
• Experience working with ServiceNow Performance Analytics or building dashboards using ITSM datasets.
• Strong proficiency in SQL, data modeling, and time-series analytics.
• Proven experience delivering executive-level and operational dashboards in SRE, IT operations, or technology environments.
• Strong communication skills with the ability to create clear, intuitive, and meaningful visualizations.

Preferred / Nice to Have

• Experience in healthcare IT (IT operations, clinical operations, quality/safety reporting).
• Familiarity integrating data from tools like Splunk, Dynatrace, AppDynamics, Datadog, or similar observability platforms.
• Understanding of SRE concepts such as SLIs, SLOs, error budgets, incident patterns, and MTTR/MTTI metrics.