Job Description

Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.
Design AIOps architecture, data flows, dashboards, and service health models.
Configure alert rules, correlation logic, noise reduction policies, and service impact models.
Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents
Collaborate with Cloud, DevOps, and ITSM teams to deliver endtoend solutions.
Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.
Solid knowledge of cloud platforms (AWS/Azure/Google Cloud Platform) and ITIL processes.
Strong analytical and problemsolving skills.
Excellent communication and clientfacing abilities.
ServiceNow certifications (CSA, CISITOM, CISDiscovery, CISEvent Management) good to have.

ServiceNow developer AIOps

Quick Overview