Empower Configuration Consultant

About the Company

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT DATA''s Client is currently seeking an Empower Configuration Consultant to join their team in Richmond, VA. (Remote)

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Responsibilities

• Configure and maintain the Empower Loan Origination System (LOS) to support mortgage lending operations, including loan products, workflows, screens, fields, business rules, and automation settings.
• Analyze business requirements from Operations, Underwriting, Processing, Closing, Compliance, and Secondary Marketing teams, and translate them into scalable Empower system configurations.
• Design and manage workflow automation, task routing, conditions, alerts, and approval processes to improve efficiency and reduce manual intervention across the loan lifecycle.
• Develop and maintain configuration documentation, including business requirements, process flows, functional specifications, testing results, and system change logs.
• Support system integrations with third-party vendors, Point-of-Sale (POS) applications, compliance tools, credit vendors, pricing engines, and servicing platforms within the Empower ecosystem.
• Perform impact analysis, testing, and validation for system enhancements, upgrades, regulatory changes, and new product implementations to ensure platform stability and compliance.
• Troubleshoot configuration-related issues by analyzing system behavior, identifying root causes, and coordinating with business users, technical teams, and vendor support for resolution.
• Create and maintain reports, custom data mappings, and configuration settings to support operational reporting, performance tracking, and regulatory requirements.
• Partner with stakeholders and project teams to implement new mortgage products, investor guidelines, and process improvements while ensuring alignment with business objectives and compliance standards.
• Provide production support and user guidance by conducting configuration reviews, user acceptance testing (UAT), training sessions, and knowledge transfer activities to maximize adoption and system utilization.

Required Skills

• 6+ Years of Dark Matter Empower LOS Configuration
• Mortgage Loan Origination Workflow & Business Rule Management
• LOS Implementation & Enhancements
• Requirement Gathering & Analysis
• UAT & Regression Testing

Good to Have

• Vendor Integration Management
• SQL / Reporting Concepts (High Level)
• Change Management
• Regulatory & Compliance Awareness (TRID, RESPA, HMDA, CFPB)

Benefits

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $60-$71/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate''s actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

Contact Information

For accommodation requests regarding the accessibility of our website or assistance completing the application process, please contact us at [contact information will be provided here if available].