Loyalty Systems Analyst

RESPONSIBILITIES:
Kforce has a client seeking a System Analyst III in Fort Lauderdale, FL to support a customer loyalty platform used across hospitality, retail, restaurant, and entertainment environments. This role focuses on system support, testing, troubleshooting, and operational analysis to ensure a seamless loyalty experience for customers.

Responsibilities:
* Support implementation, validation, and ongoing operations of a loyalty platform
* Execute testing activities, including UAT and regression testing
* Monitor system performance and investigate issues impacting loyalty transactions and rewards
* Perform root cause analysis and drive issue resolution
* Identify recurring trends, patterns, and process improvement opportunities
* Support new site openings, system enhancements, and post-launch activities
* Collaborate with business users, technical teams, and vendors
* Maintain test scripts, issue logs, and process documentation
* Communicate findings, recommendations, and status updates to stakeholders and leadership

REQUIREMENTS:
* 3-5 years of Systems Analyst, Business Analyst, or Application Support experience
* Strong troubleshooting, analytical, and problem-solving skills
* Experience executing test plans and validating system functionality
* Ability to work independently and manage priorities with minimal supervision
* Excellent verbal and written communication skills
* Strong documentation and organizational skills
* Ability to quickly learn new systems and business processes

Preferred Qualifications:
* Experience supporting loyalty, rewards, membership, or customer engagement platforms
* Experience with POS-integrated systems
* Knowledge of points accrual, rewards redemption, customer accounts, and transaction processing
* Experience identifying operational trends, anomalies, or fraud patterns

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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