IT Support Specialist

Job Title: Information Technology Support Specialist

Job Type: W-2 Contract

Duration: 6-12 months

Location: Newark, NJ

Work Schedule: 9-5 Mon-Thurs Onsite, Fri 9-5 Remote

Position Summary

Our client, a faith-based college institution, seeks a skilled, service-oriented Information Technology Support Specialist who will provide frontline technical support to faculty, staff, and students while contributing to the overall IT operations of a small college environment. The ideal candidate is a proactive problem-solver who values service, integrity, and teamwork, and is comfortable supporting a wide range of technologies.

Key Responsibilities

·        Provide day-to-day help desk support (in-person, phone, and remote) for hardware, software, and network issues

•      Install, configure, and maintain desktops, laptops, printers, and mobile devices

•      Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint, etc.)

•      Manage user accounts and access in Active Directory / Azure AD (Entra ID)

•      Support classroom and instructional technology, including AV systems and hybrid learning tools

•      Configure and troubleshoot network connectivity (wired and wireless)

·        Support and maintain copiers/scanners, including scan-to-OneDrive and network folder configurations

•      Perform system updates, patching, and routine maintenance

•      Assist in implementing and maintaining cybersecurity best practices (MFA, endpoint protection, phishing awareness)

•      Document issues, resolutions, and procedures in the IT ticketing system

•      Support onboarding and offboarding of employees and students

Additional Responsibilities (Small College Environment)

•      Assist with IT projects, system upgrades, and new technology implementations

•      Coordinate with vendors and external support providers

•      Maintain IT inventory, asset tracking, and equipment lifecycle management

•      Assist in enforcing and supporting IT security policies and compliance requirements

Skills and Qualifications

Required:

•      Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

•      2+ years of hands-on IT support experience

•      Working knowledge of:

o   Windows operating systems (Mac support a plus)

o   Microsoft 365 administration

o   Networking fundamentals (TCP/IP, DNS, DHCP)

•      Strong troubleshooting, organizational, and problem-solving skills

•      Excellent interpersonal and customer service skills

•      Basic understanding of cybersecurity frameworks and tools

Preferred:

•      Experience in higher education or non-profit organizations

•      Familiarity with Populi or similar SIS/LMS platforms

•      Experience with Azure Active Directory / Entra ID

Personal and Faith Expectations

•      Demonstrates a commitment to the mission and values of a Christ-centered

•      institution

•      Conducts work with integrity, professionalism, and a service-oriented mindset

•      Ability to work effectively within a faith-based academic community

Work Environment

•      Occasional lifting of equipment (up to 50 lbs)

•      May require occasional evening or weekend support