Principal Software Engineer, Customer Channels, Data & AI

• Lead the design, evolution and delivery of scalable, resilient platforms supporting customer and banker experiences.
• Drive architecture and engineering decisions across multiple squads and technology domains.
• Establish reusable engineering patterns, frameworks and standards that improve delivery speed and quality.
• Shape platform strategy across cloud, APIs, customer engagement services, workflow orchestration and AI-enabled capabilities.
• Champion modern engineering practices including DevSecOps, observability, CI/CD and automated testing.
• Partner with product, architecture, risk and business stakeholders to deliver meaningful customer and business outcomes.
• Ensure security, privacy, operational resilience and responsible AI principles are embedded into platform design and delivery.
• Mentor engineers, influence technical strategy and foster a culture of engineering excellence.

Requirements

• Experience operating as a Principal Engineer, Lead Engineer or senior technical leader within complex enterprise environments.
• A strong track record designing and delivering large-scale distributed systems and platform capabilities.
• Strong engineering judgement with the ability to balance strategic thinking and hands on technical leadership.
• Experience leading architecture decisions across cloud-native, API-driven or customer-facing platforms.
• The ability to influence senior stakeholders across engineering, product, architecture, risk and business teams.
• Experience establishing engineering standards, reusable patterns and platform strategies across multiple teams.
• Strong mentoring and coaching capability, with a passion for growing engineering talent.
• Curiosity and enthusiasm for AI-enabled customer experiences, automation and modern digital platforms.

Core Competencies

Demonstrates expertise in designing and delivering scalable, resilient platforms with a focus on cloud, APIs, and AI-enabled capabilities. Proven ability to lead architecture decisions, establish engineering standards, and mentor engineering talent in complex enterprise environments.

Highest signal resume keywords

• Principal Engineer Experience
• Large-Scale Distributed Systems Design
• Cloud Native Architecture Leadership
• Engineering Standards Establishment
• Mentoring and Coaching Capability

ATS Optimization Keywords Hard Skills

• Platform Design
• Architecture Decisions
• Distributed Systems
• Cloud Technologies
• API Development
• DevSecOps Practices
• CI/CD Implementation
• Automated Testing
• Engineering Patterns
• AI-Enabled Capabilities

Soft Skills

• Strategic Thinking
• Technical Leadership
• Influencing Stakeholders
• Curiosity
• Enthusiasm for Automation

Industry Keywords

• Enterprise Environments
• Customer Engagement Services
• Workflow Orchestration
• Operational Resilience
• Security and Privacy Principles