Service Desk Analyst

We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first point of contact for technical support, helping employees resolve hardware, software, and basic network issues while delivering excellent customer service.

Responsibilities

• Provide Tier 1 technical support via phone, email, ticketing system, and in person.
• Troubleshoot Windows and macOS hardware, software, and connectivity issues.
• Support Google Workspace, Microsoft 365, Entra ID, Zoom, and Slack.
• Assist with employee onboarding/offboarding, account setup, and hardware deployment.
• Support Zoom conference rooms and basic AV equipment.
• Perform basic Meraki network troubleshooting and escalate complex issues as needed.
• Document support requests and resolutions in the ticketing system.
• Help improve IT documentation and support processes.

Qualifications

• 2+ years of Help Desk, Service Desk, or Desktop Support experience.
• Experience supporting Windows and macOS environments.
• Hands-on experience with Google Workspace, Microsoft 365, Entra ID, Zoom, and Slack.
• Basic knowledge of Meraki networking.
• Familiarity with IT ticketing systems and support best practices.
• Strong customer service, communication, troubleshooting, and multitasking skills.
• CompTIA A+, Network+, ITIL, or similar certifications are a plus.

If you enjoy solving technical problems, providing exceptional user support, and working in a collaborative IT environment, we'd love to hear from you.