L1 Support Technician

Mac Support Engineer (L1)
12-month onsite W2 Contract (No C2C/No Visa Sponsorship)
Onsite in Salt Lake City Utah 84101
Pay up to $30.50/hr. (No PTO and No Paid Holidays)

The ideal candidate has experience supporting 300+ end users in a primarily Mac environment (90% macOS) and hands-on experience administering Jamf Pro for Apple device management and end-user support.

Milestone is seeking a Support Technician to deliver exceptional IT support for a team that primarily uses Mac and Apple products. The client’s Engineering team spans Data, IT, Security, and Software, focusing on creating innovative products and building reliable infrastructure. As a Support Technician, you will play a key role in maintaining productivity by promptly resolving IT issues within a Mac-centric environment.

What You’ll Do:
As a Support Technician, you’ll serve as the primary point of contact for troubleshooting and resolving issues within a Mac/Apple environment. Your goal will be to ensure that employees remain productive and efficient. You will work closely with the IT Support Team to improve systems, resolve technical challenges related to hardware, software, and networks, and support ongoing IT projects. Your contributions will be crucial in building a scalable, mature IT support infrastructure in a largely Mac-based workspace.

Responsibilities:

• Coordinate the dispatch and receipt of IT equipment, particularly Apple devices, with vendors.
• Troubleshoot and resolve software and hardware issues related to Mac and PC systems.
• Identify when to escalate complex technical issues to appropriate teams.
• Support and manage key systems such as Slack, G Suite, Jamf, Okta, Jira/Confluence, Mac, PC, and Zoom.
• Diagnose and repair Mac hardware issues, collaborating with external vendors for repairs and replacements as necessary.
• Troubleshoot basic network issues, including DNS, VPN, and Wi-Fi connectivity, with a focus on Mac environments.
• Manage IT support tickets efficiently, adhering to service-level agreements (SLAs).

• 1-3 years of hands-on experience in IT support or a similar technical role.
• Strong expertise in supporting Apple products, particularly Mac.
• Proficiency with JAMF MDM (Mobile Device Management).
• Eagerness to learn new technologies and grow your skill set.
• Proven ability to manage support tickets and meet SLAs.
• Excellent troubleshooting and problem-solving skills, particularly in a Mac-centric workspace.
• Strong communication skills with a customer-focused mindset, ensuring excellent service delivery.

• Experience with Zoom Room configuration and management.
• Familiarity with supporting AV technologies, especially in large meetings and events.
• Knowledge of IT infrastructure and security protocols within a Mac/Apple ecosystem.

Why You’ll Love This Role: This is a fantastic opportunity for individuals passionate about working in IT. You’ll be joining a dynamic team and gaining hands-on experience with various technologies. We’ll support your growth within the IT field, allowing you to make a real impact by streamlining and enhancing systems across a collaborative, forward-thinking team. If you thrive on solving technical challenges in a primarily Apple-based environment, this is the perfect role for you.

Compensation:
The estimated pay range for this position is USD $25.00/Hr. - USD $30.00/Hr. and is a Non-Exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Benefits:
We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.