Genesys Cloud CX Specialist – Healthcare

About the Role

We''re seeking a Genesys Cloud CX specialist to implement and integrate our contact center platform supporting patient engagement and care coordination. This role requires close attention to HIPAA compliance and healthcare workflows.

Responsibilities

• Implement, configure, and integrate Genesys Cloud CX for patient-facing contact center operations
• Build integrations with EHR/EMR systems, patient scheduling tools, and CRM platforms
• Design IVR flows (Architect) and omnichannel routing (voice, chat, SMS) for patient interactions
• Ensure platform configuration meets HIPAA and healthcare data privacy requirements
• Troubleshoot issues and support ongoing platform reliability

Required Skills

• 7+ years implementing Genesys Cloud CX (or Genesys Engage)
• API/integration experience (REST, Genesys Platform API, webhooks)
• Experience integrating with healthcare systems (Epic, Cerner, or similar EHR/EMR)
• Understanding of HIPAA compliance in contact center/telephony environments
• Scripting experience (JavaScript/Python) for custom integrations

• Nice to Have

  • Genesys Cloud Certification
  • Prior healthcare or payer/provider contact center experience