Google Cloud Platform Application Technical Engineer (GECX / CCaaS / Conversational AI)

Job Title: Google Cloud Platform Application Technical Engineer (GECX / CCaaS / Conversational AI)
Location: Charlotte, NC / Sunrise, FL (Onsite)
Duration: Long Term

Job Description

Client is seeking an experienced Google Cloud Platform Application Technical Engineer with strong expertise in Google Cloud Platform, CCaaS, Conversational AI, and Google Gemini Enterprise for Customer Experience (GECX).

The ideal candidate will have experience designing and implementing enterprise-scale customer experience solutions using cloud-native technologies, AI/ML, and modern contact center platforms.

Required Skills

• 10+ years of software engineering experience.
• Hands-on experience with Gemini Enterprise for Customer Experience (GECX) (Mandatory).
• Strong experience with Google Cloud Platform (Google Cloud Platform).
• Experience building enterprise CCaaS (Contact Center as a Service) solutions.
• Expertise with Conversational AI, IVA (Intelligent Virtual Assistant), Chatbots, or Virtual Agents.
• Experience with
• Conversational IVR
• NLU
• NLP
• Intent Modeling
• Flow Orchestration
• Webhooks
• Speech-to-Text (STT)
• Text-to-Speech (TTS)
• Strong experience with Google Cloud Platform services including:
• GKE
• Cloud Run
• Cloud Functions
• Pub/Sub
• Apigee
• BigQuery
• Experience with:
• IAM
• VPC
• Encryption
• Multi-region Architecture
• Terraform (Infrastructure as Code)
• Experience implementing enterprise Contact Center solutions:
• CCaaS
• ACD
• Skills-Based Routing
• Dialers
• Omnichannel
• Campaign Management
• Experience integrating:
• CRM
• CTI
• APIs
• SIP
• WebRTC
• Webhooks
• Experience migrating legacy Contact Center platforms to Cloud.
• Experience developing secure and scalable data pipelines.
• AI/ML experience with:
• TensorFlow
• XGBoost
• Prophet
• SARIMA
• Prompt Engineering
• Production ML Deployment
• Experience with:
• Kafka
• SQL
• NoSQL
• Experience with:
• CI/CD
• DevOps
• Agile
• Monitoring
• Observability

Nice to Have

• Google Contact Center AI (CCAI)
• Dialogflow CX
• Vertex AI
• Genesys Cloud
• NICE CXone
• Five9
• Amazon Connect
• Twilio Flex