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Service Desk Integration Liaison

V-Soft Consulting Group, IncAtlanta, GA🇺🇸United StatesPosted 6 Jul 2026

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Service Desk Integration Liaison (Onsite)
Primary Location: Atlanta, Georgia

V-Soft Consulting is currently hiring for a Service Desk Integration Liaison for our premier client in Atlanta, Georgia.

Education and Experience
  • Minimum of 35 years of experience in IT support, Service Desk operations, project coordination, or enterprise systems support.
  • Familiarity with K12 educational environments, public sector operations, or large enterprise environments is highly desirable.
  • Working knowledge of IT Service Management (ITSM) frameworks such as ITIL.
  • Experience with ticketing and workflow management platforms (e.g., ServiceNow, IIQ, Jira Service Management, or equivalent).
  • Ability to create and maintain process documentation, workflows, knowledge articles, and operational readiness materials.
  • Understanding of escalation management, incident management, and service transition processes.
  • Proficiency with Microsoft Office Suite and collaboration platforms such as Microsoft Teams and SharePoint.

Key Skills:
  • Strong experience in IT service support, or enterprise support operations.
  • Excellent stakeholder communication and facilitation skills.
  • Ability to translate technical and process changes into operational support requirements.

Core Competencies:
  • Strong analytical and problem-solving skills with the ability to assess operational impacts and support readiness.
  • Demonstrated ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to work collaboratively across technical and non-technical teams.
  • Excellent verbal and written communication skills, including presentation and documentation development.
  • Ability to exercise sound judgment, professionalism, and discretion when handling sensitive information.
  • Customer-focused mindset with a commitment to continuous service improvement.

WHAT YOULL DO:
Job Responsibilities:
  • Act as the designated Service Desk representative for all district technology implementations and major process changes.
  • Identify support risks, gaps, or unresolved dependencies and escalate appropriately before deployment.
  • Collaborate closely with Knowledge & Ticket Systems Lead to ensure readiness artifacts translate into actionable workflows.
  • Partner with instructional, operational, and administrative departments to define how the Service Desk will support new systems and processes.
  • Document service desk support models, call handling procedures, and escalation paths prior to go-live.
  • Participate in implementation walkthroughs, readiness reviews, and final validation meetings.
  • Serve as an escalation point for implementation-related service desk issues during early stabilization periods.
  • Receives and Supports Incoming Service Calls.
  • Work in partnership with the Division of Governance, helping align IT strategy where possible throughout all IT entities.
  • Ensure service desk readiness documentation is completed and approved prior to production release.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .

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Skills

Agile
Jira
Microsoft Office
ServiceNow

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