Network Technician - Desktop Support Technician

RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Support Specialist. This role is 100% onsite in Downtown Phoenix, AZ.

Overview:
We are seeking an experienced Desktop Support Specialist to provide hands-on technical support for Windows and Mac workstation environments. This role is responsible for the installation, configuration, maintenance, and troubleshooting of end-user hardware, software, and related technologies while delivering exceptional customer service and technical support.

Key Responsibilities:
* Provide Tier 1 and Tier 2 desktop support for end users
* Install, image, configure, and deploy desktop and laptop workstations
* Troubleshoot and resolve hardware, software, and operating system issues
* Create, manage, and support user accounts and access requests
* Support Windows and Mac operating systems in a mixed-technology environment
* Install, configure, and support Microsoft 365 applications, VPN software, and other business applications
* Perform workstation repairs, upgrades, and replacements as needed
* Document issues, resolutions, and support activities within service management tools
* Collaborate with IT team members to ensure timely resolution of technical issues and minimal disruption to business operations

REQUIREMENTS:
* 5+ years of desktop support experience in a corporate environment
* Hands-on experience supporting both Windows and Mac operating systems
* Experience with workstation imaging, deployment, and repair
* Experience supporting Microsoft 365 applications and VPN technologies
* Strong troubleshooting skills across hardware, software, and end-user technologies
* Knowledge of user account administration and access management
* Strong communication skills and a customer-focused approach to technical support

Preferred Qualifications:
* Experience working in a high-volume enterprise support environment
* Familiarity with ticketing systems and IT service management processes
* Ability to prioritize multiple support requests and manage competing deadlines

What You'll Bring:
* A proactive, solutions-oriented mindset
* Strong attention to detail and organizational skills
* Ability to work independently while collaborating effectively with team members
* A commitment to delivering outstanding end-user support and service

Note: This position requires working onsite five days per week. Mac support experience is a required qualification.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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