Assistant Claims Handler - Gravitas Recruitment Group

Assistant Claims Handler

Our client is hiring an Assistant Claims Handler to kick-start a long-term career in Financial Lines Claims. Working within a high-performing Financial Lines Core Claims team, you’ll collaborate with experienced professionals in a supportive environment while building technical expertise across key product areas. This role is ideal if you’re curious, detail-oriented, and motivated to develop your skills early—starting with structured learning, on-the-job development, and exposure to complex, high-profile claims from day one.

Role Overview:
As an Assistant Claims Handler, you’ll support the handling of Financial Lines claims under supervision, helping ensure files are managed accurately and promptly while maintaining professional communication with brokers, clients, insurers, and internal stakeholders.

Key Skills & Experience:
• Customer-focused mentality
• Enthusiasm and willingness to learn
• Team player and self-motivated approach
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Good attention to detail and organisation
• Ability to manage multiple tasks and prioritise effectively
• Strong interpersonal skills and a collaborative approach

Key Responsibilities:
• Assist in the handling of Financial Lines claims under supervision, including Professional Indemnity, Directors & Officers (D&O), and related products
• Review claim documentation, policy wordings, and related materials
• Communicate professionally with brokers, clients, insurers, and external partners/stakeholders
• Ensure claims are handled in line with approved authority level, internal procedures, and regulatory requirements
• Proactively manage claim files, ensuring documentation is correctly filed and claims are regularly updated, diarised, and managed proactively
• Support the prompt, fair, and integrity-led handling of claims in accordance with our client’s claims management guidelines
• Maintain a portfolio of Financial Lines TPA/DCA loss breakdowns and payments
• Maintain high standards of communication with claims management and underwriting, helping share information on significant claims and claims trends
• Liaise with other departments as appropriate, including Underwriting, Finance, Actuaries, and Reinsurance
• Attend market claim meetings as required

Requirements:
• The ability to demonstrate a customer-focused approach
• Strong written and verbal communication skills
• Excellent attention to detail and organisational ability
• Right to work in the UK (required)
• On-site working is required

Nice to Have (Optional):
• Professional qualification (CII, Dip CII)
• Prior exposure to an insurance, legal, or financial services environment
• Interest in Financial Lines products and the London insurance market
• Understanding of ECF and Docosoft system
• 365 Copilot experience

If you’re interested in building your career in Financial Lines Claims, apply now to join our client as an Assistant Claims Handler.