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EHR Helpdesk Analyst 1st Shift at NC

Elite Workforce IncDurham, NC🇺🇸United StatesPosted 24 Jul 2026

Why This Role Stands Out

This hybrid EHR Helpdesk Analyst role offers a fantastic opportunity to deepen your expertise in Epic systems while contributing to critical healthcare operations for the State of North Carolina, with ample room for professional development. You'll thrive here if you're a proactive problem-solver with strong technical support skills and a passion for ensuring seamless user experiences. Apply today to join a supportive team and advance your career in a dynamic IT environment.

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

Position: "EHR Helpdesk Analyst (1st Shift)"

Location: "RTP, NC"
Client: State of "North Carolina"
Duration: "12+ Months"

Job Description: We are seeking an experienced EHR Helpdesk Analyst to provide advanced technical support for an Epic-based EHR system across multiple facilities. This role is part of a centralized IT Helpdesk and focuses on timely issue resolution, system reliability, and user satisfaction. The ideal candidate will troubleshoot Epic and non-Epic issues, support account provisioning, and contribute to go-live and upgrade events, while maintaining HIPAA and IT governance compliance.

  • Epic troubleshooting and end-user support (Ambulatory/Inpatient workflow, access, printing, and integration issues)
  • ServiceNow (or equivalent) ticketing, SLA adherence, incident resolution, and queue monitoring
  • Remote desktop and basic device support (computers, printers, mobile devices, peripherals)
  • User provisioning, password resets, Epic access requests, role changes, and security access
  • Go-live support, system upgrade activities, documentation, and user training

To Apply: Please send your resume to with the subject line "Resume Submission".

Skills

ServiceNow
Technical Support

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