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T1/T2 Tech Support

SeaGlass ITBoston, MA🇺🇸United StatesPosted 3 Sept 2026

Why This Role Stands Out

This contract-to-hire role offers a fantastic opportunity to deepen your technical troubleshooting skills within a reputable IT company, with clear potential for long-term growth. You'll thrive here if you're a proactive problem-solver with experience in Windows environments, Active Directory, and Intune, eager to take ownership of escalated issues. Apply today to join a supportive team and contribute to critical IT infrastructure!

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Boston, MA, United States
Posted
16 hours ago
Active DirectoryDNSHelp DeskTechnical Support

Job Description

Title: L1/L2 Desktop Support

Schedule: 5 days / week onsite near Fenway Park area

Duration: 3 month contract to hire

Location: Boston MA

Description: Level 2 Help Desk / Technical Support role focused on troubleshooting escalated issues, supporting IT infrastructure, and delivering end-user support across multiple channels (phone, email, walk-up, web). Responsible for incident management, documentation, and maintaining system efficiency.

Top/Must have skills:

  • Experience with onsite L1/L2 desktop support
  • Technical troubleshooting (hardware, software, systems)
  • Windows Environment support
  • Active Directory Experience
  • Intune experience
  • Written documentation on new processes
  • Taken ownership of new issues and been the final internal escalation point
  • Basic networking knowledge (IP, DNS, DHCP, VPN, Wi-Fi)

 

 

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